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never play at pokeravenue usa
it's this tiny site with like five real money players online simultaneously.
i signed up as a prop player, but when i saw that they had no traffic i tried to cash out my initial deposit of $100 they didn't process the cashout. i didn't receive a word... i tried again and the same thing happened so i emailed them and received some backhanded explanation that i need to play some hands. i asked how many hands and received no reply. so i played an orbit at a three-handed 50nl game and tried to cash out my newfound fortune of $102. no monies received, no explanation. i tried to email them, no reply. they don't list any support phone numbers. last wednesday i contacted my rb affiliate and they supposedly emailed support, but i heard nothing from the site now i finally found someone at live chat [ QUOTE ] You have reached player support, Please enter your query. PLZDIAGF: let me cash out already Support: can you be more specific? PLZDIAGF: i've been trying to cash out for over a month PLZDIAGF: this is the first time live help has been online PLZDIAGF: i've sent several e-mails and received one reply which was very vague PLZDIAGF: i don't know what i need to do for you to let me cash out Support: ok one moment pls Support: let me check your status Support: we had rejected your mail because you were doing an in and out transaction Support: your deposit is on Sept 24th PLZDIAGF: ok what's an "in an out transaction" exactly Support: if you want to withdraw then we would have to charge the 12% neteller charges us Support: if you still want to withdraw Support: then we can give you the remaining money Support: if you do not want to be charged Support: then you would have to show us that Support: you have played in the ring games Support: for one more month PLZDIAGF: what? Support: meaning you are not only doing an in an out trasaction but you have played in our site PLZDIAGF: so i can cash out november 24th? Support: I guess Support: yes PLZDIAGF: you guess? Support: you have to play Support: in ring games PLZDIAGF: that's kinda hard since they never run Support: Please do you best and I will see want see what I can do PLZDIAGF: well i played like three hands a couple of weeks ago PLZDIAGF: is that enough' Support: no si Support: sir PLZDIAGF: uh huh Support: then we would have to charge you the 12% PLZDIAGF: i asked that in an email and nobody answered PLZDIAGF: ok how much do i need to gambool Support: show us that you genuinly wanted to play in our site rather than making an in and out transaction and you will be fine PLZDIAGF: ugh PLZDIAGF: so how much is "genuine play" PLZDIAGF: one session? ten sessions? Support: you can play everyday PLZDIAGF: wtf Support: ten sessions aweek PLZDIAGF: jesus PLZDIAGF: of 20 cent nl Support: sir I think you can make that decission PLZDIAGF: was all of this in your T&C? could you please link me to them Support: it is not PLZDIAGF: nicely done Support: or you can pay for the neteller charge PLZDIAGF: link me to the terms please Support: we will charge you the neteller fees and send you the money back PLZDIAGF: i want to see the terms & conditions, i can't find the link PLZDIAGF: and i didn't agree to that yet Support: you know that there is a fee when you use neteller Support: we cannot pay for the fee if you are making an in and out transaction PLZDIAGF: can i please see your rules Support: you can go to neteller site and see what they charge for transactions PLZDIAGF: could you link me to your site's terms and conditions please Support: it is not our site PLZDIAGF: what Support: neteller is not our site PLZDIAGF: shock and awe PLZDIAGF: i mean this site PLZDIAGF: pokeravenue usa PLZDIAGF: i feel this sort of thing should be clearly stated before people register PLZDIAGF: if it's in there i apologize, unless you're editing it in right now Support: Sir didn't you know that neteller charges us for any transaction Support: it is true for any where you use neteller PLZDIAGF: could you give me a link to your site's, that is pokeravenue usa's, terms and conditions please [/ QUOTE ] after that i asked the guy for a link to the T&C i think two more times. i didn't get to copypaste that part before the chat window abruptly closed without any warning. a 12% cashout fee sounds pretty unique as far as online gambling sites go. i've deposited and cashed out at dozens and this is the first time i've had to play every day for two months before they allow a cashout without a fee my only major problem is that since i'm apparently not allowed to see the site's rules, i don't know if they just randomly made that fee up i guess i have no choice but to pay it. yeah, it's only 12 bucks but all of this was handled pretty unprofessionally by them imo |
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