Issues with TITN

[Paul B.]

I only have two issues with TITN and while they're not big issues, I think I should give a fair warning to anyone thinking of signing up with TITN.

#1
The reason I signed up there is because they give free Stoxpoker membership when you generate $500 in MGR. However, Stoxpoker membership doesn't automatically renew (I don't understand why they don't have a system in place for this) so every month I have to email TITN support to renew it so I can watch the videos. Not really a big deal, but I think anyone thinking of signing up to TITN *for the Stoxpoker membership* should know in advance that it might take a few days at the beginning of every month before you can access the videos.

#2
A more general issue with support. There have been times in the past where I emailed them and they replied stating that they would process my cashout or get back to me within 48 hours. Well, sometimes I never receive a response and I have to email them again to see what's up. This is a more serious issue IMO. You should be on your toes and keep your customers updated rather than only respond when they email you to get updates. This is not the way to run a support team and I think it should be addressed within management.