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  #1  
Old 11-27-2007, 05:34 PM
Acephale Acephale is offline
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Join Date: Jun 2007
Posts: 3
Default UB problem- can\'t get to My Account page

I've been having a problem with the UB client getting to the "Cashier & My Account" page for about a week. Whenever I click on that button on the side bar I get a message that says "Please click on the my account page! If it is still an issue, close and restart the application and re-login."

I have tried this hundreds of times, have tried uninstalling and reinstalling the software, and even went to a friend's house where I saw his account work fine, but then signed on to my account on his computer and received the same message.

I have also emailed UB support on multiple emails a few times for the past week but have gotten no response.

Right now I can't redeem my rakeback or make any withdrawals. I have been able to play on my account, though, which I have continued to do for the past week.

Has anyone else had this problem before or know a way to contact UB where I will actually get an answer?

Thanks!
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  #2  
Old 11-27-2007, 06:04 PM
TheCutter TheCutter is offline
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Join Date: Jan 2006
Posts: 371
Default Re: UB problem- can\'t get to My Account page

Tell them you want to deposit and cannot, due to the page not working. I'll bet they will respond faster?
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  #3  
Old 11-27-2007, 06:08 PM
Acephale Acephale is offline
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Join Date: Jun 2007
Posts: 3
Default Re: UB problem- can\'t get to My Account page

I thought that would work too and tried it this weekend...
But it's been three days since then.
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  #4  
Old 11-27-2007, 07:15 PM
AAcrackedby72o AAcrackedby72o is offline
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Join Date: Nov 2007
Posts: 5
Default Re: UB problem- can\'t get to My Account page

I'm sure you probably did this already but just in case: look in your spam folder for your UB response.
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  #5  
Old 11-27-2007, 08:50 PM
cassette cassette is offline
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Join Date: Feb 2005
Posts: 1,289
Default Re: UB problem- can\'t get to My Account page

is there anyway to get hand histories while sitting at the table?
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