#1
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OT: Party Poker Customer Service is Good
Perhaps this belongs in BBV, but I felt this was worth sharing after all the Party Poker Customer Service abuse. (that said, this is my first ever good customer service experience with Party Poker)
[ QUOTE ] --Original Message-- From: Date: 2006-08-02 07:52 To: "info@partypoker.com" <info@partypoker.com> Subject: Your Server Failure (acct: xxxxxxxx)[#5567181] Dear Party Poker, Immediately before sending this email, there was a problem on YOUR servers which resulted in me being disconnected from your tournament table 112233 (sng - no limit hold'em $11) At the time, the chips were as follows: 1370 chips (me - xxxxxx) 4944 chips 9970 chips 3716 chips At the same time, however, i was able to continue playing on table 111965 ($11 omaha hilo, which i accidentally entered anyway, but that's beside the point) and table 112283. The fact that I was able to continue playing on other tables demonstrates that there were no problems with my internet connection, but rather with your servers. Given that I was one of just 4 players left, I'd appreciate if you could refund my account for $25. regards, Michael ---------------------------------------------------- Personal Phone: 0408 348 631 Personal Email: MSN Messenger: [/ QUOTE ] and then their reply: [ QUOTE ] ---------- Forwarded message ---------- From: info@partypoker.com <info@partypoker.com> Date: Aug 3, 2006 4:45 AM Subject: Refund Done [#5567181] To: Dear Michael, I apologize for the inconvenienced caused to you whilst playing. An amount of $26.00 has been refunded to your account, in relation to the recent disconnection you faced whilst playing in Table 112233 - NL($10/$1). To view the gaming and transaction details of your account log in to your Party Gaming account and click on ?My Account? tab. On the web page you are directed to select ?Game and Transaction history?, details of your account for last 3 days will be shown. You can also select the date range of your choice. If you have any other questions, please email me or call me. Thank You. Saleem PartyPoker Customer Care info@partypoker.com 1-800-852-4719 (US/Canada) 00-800-7789-7537(UK) +44 -207- 537- 8300 / +350-50509 (Other Countries- International charges apply). ----------------------------------------------------------------------------------------------------------- PartyPoker, WPC Productions Limited, 711 Europort, Gibraltar [/ QUOTE ] Ship it holla! I even got more than was due to me via ICM, and more than was due to me by my own request (I only asked for $25, and they gave me $26). |
#2
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Re: OT: Party Poker Customer Service is Good
for every 1 good there is 100 bad. easily.
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#3
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Re: OT: Party Poker Customer Service is Good
They give quick service when the buyin amount is small if over like 100 bucks they are horrible to deal with.
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#4
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Re: OT: Party Poker Customer Service is Good
Sometimes a tournament will just die or something and completely stop. When this happens and everyone is disconnected from the tournament permanently party always gives each player a refund.
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#5
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Re: OT: Party Poker Customer Service is Good
How can you accidentally join an omaha game? Cant you screen the games by buy in and type there?
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#6
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Re: OT: Party Poker Customer Service is Good
variance.
next..... |
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