The official MyWebATM thread.

[srf]

They only charge if there is a balance, no balance no charge.

[JAque]

Can non-US players sign up for this service?

thanks

JAque

[Cubicle]

[ QUOTE ]
[ QUOTE ]
I tried to sign up today but it didn't work. I got to the screen where they said they'd call shortly but it's been 2+ hours.

[/ QUOTE ]

I got that message also; five days ago. I haven't got a call yet.

[/ QUOTE ]

Anyone been able to sign up successfully since 2/17? I am a little concerned about this.

[dark_horse]

ugh, i just jumped through a million hoops to "verify" my identity and address with FT so that they can send me a measly $250 check, the last of my online money aside from my trapped NT funds, only to be told that they no longer can process checks to US customers without "significant" delays. so they suggest mywebatm.. i've never had to scan and email more utility bills and go back and forth with customer service. ugh!

[catlover]

Looking at their website . . . I can't find any mention of where they are located. Nowadays I don't know if that's good or bad.

[KurtSF]

Super tl;dr. Cliff's notes at bottom. Sorry the paragraphs in the emails were messed up by the quote feature.



So on Sunday February 4th I try to sign up for MyWebATM. No luck; the website won't let me sign up. It says I can't be verified, and asks me to call a phone number.

I call the number and they won't take my call without a card number. I call several times trying to get around the lockout, but decide its futile and email them instead.

From me, early morning Sunday 2/4:
[ QUOTE ]
I was signing up for your service online, when I
recieved the following message:

-------------------
We are unable to verify your information.
Please contact our Customer Service Representative
toll free at 866-746-7246 for further information.
-------------------

When I call the number it asks for my card number, but
I don't have one yet!

I don't like being shut out after providing all my
information. Please contact me ASAP to resolve this,
either at this email address or at xxx-xxx-xxxx.
Thank you.

---Kurt

[/ QUOTE ]



Several hours later I get:
[ QUOTE ]

Dear Sir,

Someone will contact you on Monday regarding your
application. What time is
convenient for you?

mywebATM Customer Support
Panama City, Panama


[/ QUOTE ]

And I instantly reply:
[ QUOTE ]


Any time after 6 AM Pacific (9 AM Eastern). Thanks.

---Kurt


[/ QUOTE ]

So, ah, yeah, no one contacted me on Monday. I write back late that night:

[ QUOTE ]
Hi,

No one from MyWebATM has contacted me today.

Can you please either give me:

1. A phone number I can call for support that does not
require a card number, or
2. An exact date and time I will be called at
xxx-xxx-xxxx by a support representative.

Thank you.

---Kurt

[/ QUOTE ]

I wait and wait and wait for two says and don't get a response. Nice. So on Wednesday 2/7 I write:

[ QUOTE ]

Hi,

I tried to sign up for your service online, but was
told I couldn't be verified and to call a phone number
instead.

The phone number wouldn't take my call without a
card number, but I am trying to sign up so I don't
have one yet.

I emailed support and was told I would be contacted
on Monday 2/5, but no one contacted me.

I emailed back asking to please contact me, or give
me a phone number that does not require a card number,
but have not received a response.

I feel like I'm hitting a brick wall here. Please
give me a phone number where I can reach a real person
to help me sign up for your service. Thank you.

---Kurt


[/ QUOTE ]


I get the quick response:

[ QUOTE ]

I have cc'd Technical Support on this email and they will be able to
deal
with your issue below. Due to the overwhelming volume we are facing,
technical support is trying to get to as many emails as possible and
will
reply back to you as quick as they can.

Thanks for your support and patience.

Thank you
mywebATM Agent 10
www.mywebatm.com

Thank you
mywebATM Agent 10
www.mywebatm.com


[/ QUOTE ]

I don't know why Technical Support needs to be involved, but whatever, at least people are reading my emails. So I wait and wait and wait and wait and wait. Yeah, I write again on 2/12 and I'm more peeved than I should be:

[ QUOTE ]

I've been waiting, patiently, for over a week now
since I got in touch with you. I have received
nothing but a run-around from customer service.

Do you not want my business?

---Kurt

[/ QUOTE ]

No response whatsoever on that one. I try again a few days later on 2/14, trying to sound desparate in the hopes that someone will take pity on me:



[ QUOTE ]

Hello,

On 4 Feb this year I attempted to sign up for your
services as a deposit/withdrawal method to Full Tilt
Poker. I was told I could not be verified and to call
a phone number instead. On that day I called the
number and was not allowed to speak with customer
service because I did not have a card number, the very
thing I was calling to get. Frustrated, I emailed
support@mywebatm.com for help, and included my email
and phone contact information. I received a response
that I would be contacted the next day, 5 Feb, by
someone from customer service, and was asked what time
was best. I responded, and waited.

No one from MyWebATM ever contact me as promised. I
emailed again on 6 Feb asking for a phone number I
could call that did not require a card number or an
defined time that someone will contact me. I never
received a response to this email.

I emailed again on 7 Feb making a plea for someone
to please help me. I was very frustrated, and just
want a response. All I want is to become a customer!
The response to this email said it was forwarded to
Technical Support even though it did not contain any
technical questions, and that they will respond "as
quick as they can" due to an "overwhelming volume".
So, I waited. And I waited. And I waited some more.

On 12 Feb I had still not received any response at
all, either from customer support or from technical
support. I sent another email to support@mywebatm.com
asking for an explanation, and this email was
summarily ignored. I have not received any response
whatsoever.

And now on 14 Feb I am writing this email, hoping
that the absurdity of my situation will provoke some
response from whomever reads this. I have tried
contacting MyWebATM on seven different occasions about
the "verification" issue with my sign up, and I have
gotten no answers and no information - a total
blackout. PLEASE HELP ME.


---Kurt
xxxxxxxxx@xxxxx.com
xxx-xxx-xxxx


[/ QUOTE ]


Almost immediatly I get back this:

[ QUOTE ]

Dear Kurt,

Thank you for contacting us!
We have received your inquiry and are assigning it to a representative.
You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your
ticket code is LTKxxxxxxxxxX. Please use this code in any further
communication, concerning this issue or inquiry.

[/ QUOTE ]

Lookin' good! About 24 hours later I get this:

[ QUOTE ]

REFERENCE NUMBER: LTKxxxxxxxxxX Please use this ticket number in any
correspondence with us.
SUBJECT: urgent help needed

Dear Customer,

Thank you for contacting us.

We appreciate your business.

Once we have removed funds from your account it could take between 1-3
Business days for us to receive the funds based on banking issues.
Once we receive the funds, we will issue you a mywebATM card number and it
will show up in your account when you log in. This account will be
LIVE when it appears and you can start using it virtually the moment you
get is issues. The Plastic Card will also be mails and you should
receive it three to five days after you see it populate on your web account.

Our Technical Support department are the ones that load the cards after
receipt of funds into our main mywebATM account and then transfers the
funds to your newly created mywebATM account. They are experiencing an
un-normally high volume and are trying to get as many account numbers
opened as they can however they are slightly behind. We ask for your
patience and understanding and to check your account periodically to see
that we've loaded your account if it's been more than e business days
AFTER we've withdrawn the funds from your account.

If you have any further questions, please feel free to contact us at
your earliest convenience.

Please feel free to contact us if you have any additional questions.


Sincerely,

Agent 10 Customer Support


[/ QUOTE ]

?????????????????????????????????????????

Aparently they thought I already signed up. I don't know why. Immediatly I responded with:


[ QUOTE ]

Thank you for getting back to me in the 1 business day
that you mentioned, however your response has nothing
whatsoever to do with what I was contacted you about.
So, yes, I have further questions.

Specifically, they are the only questions I have EVER
had.

1. Why can't I be verified?
2. What steps do I now need to take to sign up for
MyWebATM.

This is now 8 attempts to contact you without a
material response!

---Kurt


[/ QUOTE ]

I got the auto-response about receiving a response in one business day, and 24 hours later I fanally get a response. Unfortunatly its bad news:

[ QUOTE ]
REFERENCE NUMBER: LTKxxxxxxxxxX Please use this ticket number in any
correspondence with us.
SUBJECT: urgent help needed

Dear Customer,

Thank you for contacting us.

We appreciate your business.

Our Technical Support department are the ones that deal with the
application issues and seem to be experiencing an un-normally high volume and
are trying to get as many emails as they can however they are slightly
behind. We ask for your patience and understanding.

If you are receiving this email it is because you could not complete
the application process. There are numerous factors that can cause your
application to be not automatically approved. Don't worry, we will be
introducing a basic mywebATM card shortly that has similar features and
limits for individuals unable to complete the application process.
This card will be able to be upgraded at a later date. Unfortunately we
are not launching this program immediately but stay tuned and we will
announce it on our web site.

Regarding your information, if the application was NOT completed, YOUR
personal information would drop off after 72 hours. We do not store
information on non-customers. And as you did not complete the
application process you are NOT our customer. We do want your business but we
cannot get you to become our customer based on the rigid requirements on
our application process. This is why the new card feature will be
easier as it is not as rigid but more limited than the current program.

If you have any further questions, please feel free to contact us at
your earliest convenience.

AS to what the issue is with your application I cannot tell you but we
will be releasing a app that will be easier to get approval on.

Please feel free to contact us if you have any additional questions.


Sincerely,

Agent 10 Customer Support

[/ QUOTE ]






Cliff's Notes:

MyWebATM web application bombs out for me. It takes 8 attempts over two weeks to get an answer from them. The answer is "Sorry, you CANNOT be a MyWebATM customer. We don't know why."

Gee. Thanks.

[mikeroddick]

they are morons...be happy that it wasnt a withdrawal issue, or you could kiss you money bye bye

[Cubicle]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
I tried to sign up today but it didn't work. I got to the screen where they said they'd call shortly but it's been 2+ hours.

[/ QUOTE ]

I got that message also; five days ago. I haven't got a call yet.

[/ QUOTE ]

Anyone been able to sign up successfully since 2/17? I am a little concerned about this.

[/ QUOTE ]

[BlackjackAJ]

bump! Anyone know what is going on with this?

[KurtSF]

My summary would be: basically they are sketchy and inept. There have been some people who have had success with them, but there have been a lot of issues and some really bad cs. Its a gamble.

My personal experience was worse than bad (see a few posts up), so I may be influenced by that.