Mandalay Bay Disappointing

[spyu]

I didn't play in any of the events last year. I was there yesterday and played in a satellite and everything about it sure was disappointing.

1. They had a $540 nightly that they did absolutely 0 advertising for hence a field of 24.

2. I played in a satellite for the $540 where:
a. The dealer didn't know some of the finer tournament rules.
b. The blinds were 15 min long and 2 levels into it the floorman comes over and says every level from now on will be 7 min. WTF?!
c. At level 4 the dealer cuts his hand and while they go to get a dealer change the clock is running the entire time so after 2 hands we miss the rest of level 4.
d. They change dealers and the deal two hands into level 5 and now decide they want to color up the green and race off the rest while the clock is running. Why didn't they do this in between levels?

3. I signed up for a $240 satellite to the $1080 event. The floorman and dealer were sitting at a table with 2 other people signed up. I come back 15 min later and see that we just need one more person and it will start. I walk around for a bit and look over at the table still empty, so I wait. I eventually go back over to look at the list and see that it's full. I ask the floorman when he's gonna announce the start so people would start coming over and he says, "Oh we decided to start it at another table over there. They've already started." Thanks for the heads up buddy. And what happened to announcing it?

4. Later that night on my way home I call over to the poker room a dealer picks up. I ask how many they have registered for The $1080 so far. And he says, "I have no idea let me get a floorman." The floorman says, "I have no idea how many we'll have." I say, "No how many have signed up already?" He says, "I have no idea there's no way to find that out." Me: "Can you connect me w/ tournament personnel?" Him: "There's no way to connect you."

5. I call this morning. Me: "How many have signed up so far?" Floor: "Hold on let me connect you to the tournament area." Tournament cashier: "58 have signed up so far."

I'm confused because other WPT events seem to be run much better and more professionally. Is this the same organization?

Mandalay Bay = Goat rope rodeo