This kinda pissed me off

[NotFadeAway]

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Obviously the policy wasn't taking my situation into mind, that's why I felt some kind of exception would be reasonable.

I don't understand how people can be so bad with analogies. How is negotiating for brand new coffee prices remotely similar to this? First off, every cup of coffee is the same. The condition of the game discs is not. Secondly, there is no buying used coffee, or buying a capuccino with a hair in it for a dollar off. In general any analogy pertaining to food isn't going to work, it's a completely different situation.

The amount they determined the game to be worth used is based on the assumption that the game has several hours of play on it and is in decent to good shape, since almost all used games fit that criteria. Mine doesn't, and I believe the amount I get back for the game should reflect that.

Let's look at this way, let's say I go buy a brand new $60 game. I take off the plastic wrapper and open the case, and that's it. I come back five minutes later with the reciept in my hand and ask for a refund for whatever reason. They tell me they can't accept any kind of refund and all they can do is buy the game back for $20. You think that's fair? Also the "more profitable" part is bs, there is no chance anybody is going to sell them back the game in that situation for that price. How is upping the price they'd pay, even if it's just a little bit, not more profitable? The reason they aren't willing to reason with me is because they're too lazy and don't care, not because it's the most profitable course of action.

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Once you take the wrapper off the game is no longer "new" and therefore can't be sold for anywhere near the same price. This may seem unfair and illogical (and it is to some degree), but that's simply the way that reflects how this business (and their customers) operate. Who cares if it's "fair"? Whether or not it is is meaningless, as their policy is based on profit, not on fairness. And don't try to argue that being "fair" to customers would give them higher profit. The company clearly disagrees and the decision is theirs and theirs alone.