ePassporte - can't spend, can't withdraw, and no explanations

[nycplayer]

The balance is so small as to be unimportant, but for the last 4 weeks, I can't withdraw or spend the funds. It took ePassporte customer service 3 weeks to respond to my latest (2nd) inquiry, and this what I got:
[ QUOTE ]
We have received your email and the information has been forwarded to the
Technical Department. You will be contacted via email as soon as the
issue is resolved. Tracking Ticket # xxxxxx

Thank you for your patience and please do not hesitate to contact us if you
have any questions.

Regards,
Jonelle S.

[/ QUOTE ]
Anybody else have this kind of issue with them, and what did you do?

[a nonymous]

Try posting this in the ePassporte thread.