Anyone having Fulltilt cashout to epsaaporte problems? slow support?

[Berlino]

It does appear to be an overall withdrawal slowness issue, not one just isolated to Epassport. I requested a Moneybookers withdrawal Friday, September 14th and it's still listed as processing.

[netstorm]

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It does appear to be an overall withdrawal slowness issue, not one just isolated to Epassport. I requested a Moneybookers withdrawal Friday, September 14th and it's still listed as processing.

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same here, withdrawed to MB on the 14th, no sign as of yet =(

[BadMoonRising]

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Requested mine on friday 9/14 and still nothing as of today.

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Received at 2pm today.

[EvanJC]

I'm chilling at about 60 hours since initializing my cash out.

[Viscant]

My last FT to epass withdrawl took over a week. Requested early morning on Monday the 10th, finally hit epass on the afternoon of Monday the 17th.

Never been this bad ever ever before. My withdrawls were usually hitting next day.

[FTPSean]

Sorry for the delay guys. Turns out, there were/are two seperate issues.

1) There was a technical hiccup with ePassporte where we weren't able to process withdrawals. I'm not sure if the problem was on their end or ours, but it's resolved now, and ePassporte withdrawals should be going through fine.

2) On top of that, there were a couple of different issues that compounded to cause a backlog of withdrawals. We are currently behind a few days, and are working through them as quickly as possible. Bear with us, and we should be back to our normal processing times soon for most cashouts with the exception of checks. Our check volume went up drastically in the last week or two, and we'll need some extra time to catch up with those.

Hopefully we'll get through the backlog and caught up over this week.

[Berlino]

I just received my Moneybookers cashout. It took about 90 hours.

[pr0crast]

[ QUOTE ]
Sorry for the delay guys. Turns out, there were/are two seperate issues.

1) There was a technical hiccup with ePassporte where we weren't able to process withdrawals. I'm not sure if the problem was on their end or ours, but it's resolved now, and ePassporte withdrawals should be going through fine.

2) On top of that, there were a couple of different issues that compounded to cause a backlog of withdrawals. We are currently behind a few days, and are working through them as quickly as possible. Bear with us, and we should be back to our normal processing times soon for most cashouts with the exception of checks. Our check volume went up drastically in the last week or two, and we'll need some extra time to catch up with those.

Hopefully we'll get through the backlog and caught up over this week.

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How does stars have practically instant (<60 seconds) epass cashouts and you don't? Have they automated the process entirely while you still have people sitting in a room dealing with it? Just wondering.

[tercet]

Got my epassporte withdrawl, took 4 and a half days.

[neil705]

anybody recive any cashouts made on the 15th yet?