FULL TILT ACCOUNT HACKED (similar to jmoussa)

[pokerjoe9]

About a month ago I had a keylogger on my computer (courtesy of holdumgod's aim account) and had my stars full tilt and ultimate bet accounts hacked. Stars and ftp were quick to recognize the situation and freeze my accounts, however the hacker made away with a decent amount of money on ultimate bet. When this happened, I hired a professional to come and reformat and secure my computer. After this was done I got my stars and ultimate bet accounts back. Full Tilt, being slow as usual, took over 3 weeks to re-instate my account, which was about 3-4 days ago. Less than 48 hours after this, and having not played one table on full tilt since i got my account back, I come home to find out that my account has been hacked and emptied. After emailing full tilt and having them promise a thorough investigation that should take about a week, I get this response

Thank you for your email.

Firstly, we are sorry to hear about your situation with your account.

Since we have originally set the necessary security precautions
regarding your account and asked you to change your password to avoid
future incidents like this, it thus appears that this hacker has direct
access to your computer without your knowledge.

We strongly urge to you have your computer checked for a keylogger
program, which can record every keystroke on your computer, and as such
can gain sensitive information regarding your accounts and personal
information. For the time being, we also strongly recommend not using
your personal computer for the time being as a point of contact.

Any confidential information you may have on your computer, we strongly
urge you to contact these pertinent companies to safeguard your
accounts, including your email account (please change your password to
your email from a different computer). The hacker can possibly have
access to your email account and delete any emails that we may forward
to you regarding this investigation.

I have reviewed the particulars of your account and unfortunately am
going to inform you that $28,454.40 has been lost through tableplay to
veritable poker players who were not involved in this scheme on Full
Tilt Poker. These funds will be unrecoverable as they have been lost
to
clean players of Full Tilt Poker.

Moreover, the $5,000 transfer to playerID: thegreat22 occurred as the
hacker asked this player to trade $5,000 (under the pretenses of your
account) of Full Tilt Poker funds for Ultimate Bet money. As such,
thegreat22 (who was being helpful) agreed to proceed with this
transfer.

It is then that your account transferred $5,000 to this player, and in
turn, thegreat22 transferred $5,000 to the hoax player's Ultimate Bet
account.

We are currently in the process of contacting Ultimate Bet regarding
this $5,000 transaction and the great22 to assist with the reversal of
this transaction if possible.

Any new information regarding this investigation we will forward to you
immediately.

We thank you for your patience and understanding during this
unfortunate
situation.

Regards,

Kevin L
Fraud Investigator
Full Tilt Poker Support

Upset with them seemingly brushing me off, I respond with these 2 emails....

I STRONGLY urge you to review the log of hand
histories that were played on this account to check
for foul play. This is absolutely ridiculous that you
would allow all this money to go obviously stolen
between 2 guilty parties. I am aware that there was
another if not many other similar situations regarding
an even larger amount of money on your site. I can
assure you that my computer is 100% secure and I had
yet to even play a table on your site after I got my
account back. I can only strongly urge you to continue
this investigation in attempts to recover the stolen
funds otherwise you are just empowering a notorious
hacker who is in the process of DESTROYING business on
your site. The outcome of this investigation will play
a great part on both the future of mine and many other
top player's business with your site. I would
appreciate a further update after a more thorough
investigation, and I hope that I, along with many
others, can continue to go about doing large amounts
of safe business with your site in the future. Thanks
in advance.

I would also like to make a note that there is a
GLARING resemblance between my case and that of
jcmoussas, and if you are able to recover his funds
there is no way you shouldnt be able to do the same
for me. I can assure you that foul play is involved
here, and there is dumping involved, whether it may be
obvious or more sophisticated. I would also like to
note that neither my stars or ub accounts were hacked
and remain 100% secure since i took measures to secure
my computer...and that both of these sites were hacked
when it originally happened. So I must say that
there's something fishy going on here, and you can not
write this off to my computer being unsecure, because
I had a trained professional come and reformat my
entire hard drive. Also, I had not even played on the
account since I got it back, and within a mere 48
hours you allowed my email address to be changed to a
fake address that was never verified? not to mention a
random address change to florida??? There are so many
things wrong with this situation that were glaringly
obvious to your people. So as I will continue to do, I
urge you to further investigate this case in a
thorough manner. I am also currently in contact with
ftp sean and plan to contact ftp doug again. I would
also appreciate a log of all the hands played on my
account from the last week. Also, an update on my case
as soon as possible would be greatly appreciated.


I'm not what is going to come of this, but if full tilt fails to further this investigation I will be very disappointed. Any help or suggestions would be greatly appreciated.

[wpr101]

How did the keylogger get on your comp? It was something with AIM?

[Mr_Donktastic]

Anyone know a good program that scans for keyloggers? I assume stuff like adaware or spybot won't find it...

[sc000t]

What exactly is a keylogger?

[Charmer]

[ QUOTE ]
What exactly is a keylogger?

[/ QUOTE ]

its a program that logs keys

[acidca]

a keylogger is a program that tracks every keystroke in your computer. it also usually sends that keystroke history to someone with the intention of extracting passwords/credit card numbers/etc.

Keyloggers can be integrated into other seemingly harmless programs (trojans). Never run a program on your computer unless it comes from a veritable source, and you are getting the file from the official source (ie downloading pokerstove.exe from www.pokerstove.com and not getting the file from some 3rd party).

[Newtown]

[ QUOTE ]
Anyone know a good program that scans for keyloggers? I assume stuff like adaware or spybot won't find it...

[/ QUOTE ]

[Gobias Ind.]

Good news. I've talked with the local authorities and an artist's sketch has been rendered.

Does this man look at all familiar?

[ADK]

scary stuff that, must really suck having someone do that to you...

i dont know what i would do if that happened to me.

[SimonBarSinister]

These stories make me want to rip someone's heart out and stuff it up thier ass. Also FTP continues to show what jackasses they truly are.