Poker Tracker Refusing to Give New Product Key?

[raze720]

The last time I requested a product ID was 8 days ago. Please read emails below. His first response was within 10mins of my request:

[ QUOTE ]
Nope. Here is the website: http://www.snutuk.co.uk/index.php?cP...FQlgMAod12GVGw


--------------------------------------------------------------------------------
From: sales@pokertracker.com
To: jamesquinlan@hotmail.co.uk
Subject: Re: Order xxxxxxxxxxxxxxxxxx - Poker Tracker HOLD\'EM Version 2
Date: Fri, 23 Nov 2007 15:27:58 -0500


So you aren't using the program on any other computers then???

----- Original Message -----
From: James Quinlan
To: Poker Tracker Sales
Sent: Friday, November 23, 2007 3:24 PM
Subject: RE: Order xxxxxxxxxxxxxxxxxx - Poker Tracker HOLD\'EM Version 2


Just got a new computer. Decided to cut down on costs by keeping XP and not getting Vista. Installed PT. Decided to get Vista after finding a website offering 60% off. Just installed Vista. Need new registration code.

Thanks.



--------------------------------------------------------------------------------
From: sales@pokertracker.com
To: jamesquinlan@hotmail.co.uk
Subject: Re: Order xxxxxxxxxxxxxxxxxx - Poker Tracker HOLD\'EM Version 2
Date: Fri, 23 Nov 2007 15:20:08 -0500


Why do you need another code? Is this for the same computer? What other product ID's are being used on any other computers?


[/ QUOTE ]

They respond within 10mins to my first two emails and have yet to respond to my third. It's only been just under an hour now but I'm starting to get worried that they're just going to ignore me.

Does my story really sound that suspicious!?

[TheCutter]

I have requested new product ID's like 4 times (for reinstalling it on the same PC, code changed) and got it every time, so I guess your story indeed sounds suspicious? Do you still have it on the old PC? AFAIK they can see which keys still get used.

[1p0kerboy]

I've gotten new product IDs everytime I've needed one as well.

[APerfect10]

It's been under an hour...I am sure they will reply with code.

-AP10

[raze720]

[ QUOTE ]
I have requested new product ID's like 4 times (for reinstalling it on the same PC, code changed) and got it every time, so I guess your story indeed sounds suspicious? Do you still have it on the old PC? AFAIK they can see which keys still get used.

[/ QUOTE ]

Did you ever do it twice in the space of 8 days?

Still no reply btw. I can't believe they'd be willing to f*ck a potentially geniune client (which is what I am!) over something like this.

If I wanted to f*ck them I'd get a keygen and steal it.

[PokerAce]

Relax. If you haven't gotten any sort of response, it's likely they haven't read your last email. If you don't hear from them by tomorrow, send another email.

[raze720]

[ QUOTE ]
Relax. If you haven't gotten any sort of response, it's likely they haven't read your last email. If you don't hear from them by tomorrow, send another email.

[/ QUOTE ]

Oops. Too late. The email has been sent! [img]/images/graemlins/crazy.gif[/img]

[raze720]

Like I'm not p1ssed off enough already with this unbelievably slow operating system.

[aislephive]

You can only have 2 active product ID's as I understand it, so I think you need to tell them which 2 product ID's you want to keep active. Your new one is one of them of course and the other is whichever one you want.

[donkraft]

Since I am a crazy nut with hardware, I think I have requested a new key like 8 times ion two years. Most times I have received a new key within 2 hours.