Party Poker not giving points on Steps tournaments (long post)

[BaggyAnt]

Please can you guys give me feedback as to whether I am being a nit in relation to this or not.

Party have re-introduced the steps tournaments and I thought I would give them a shot, I did OK and got to the final table coming 5th and winning $500.

What surprised me though is that when I checked my party points for the next day they had only increased by 6 points and not by nearly 100 as I expected, correspondence follows below.

>Original Message Follows: ------------------------
>In the terms and conditions it states that for every tournament doller
>earned 2 party points will be added. As of yesterday I played in the
>steps tournament and only earned 6 points. This was despite me paying
>over $50 in rake, pleas let me know your position on this as I
>expected to earn lots of points for playing in these. Even if points
are
>not paid please can you make it clear in your terms and conditions in
>the party points earning page
>
>
>Regards,
>

>


&gt; <font color="red"> </font>
Original Message Follows: ------------------------
Thank you for the reply. Please can you explain to me if there is no
rake then why the money is reduced in the prize pool. for example of the
final table a total of $5000 was used to but on yet only $4700 was paid
out.

I am sorry but it is quite evident that rake IS being taken, it even
states on the table that the buy-in includes the tournament fee. You
know and I know that you are shorting the players with regards this, I
was hoping to increase my play using the steps as I saw it as a good way
to increase my party points but it seems pointless doing this if you are
going to take a tournament fee but not provide point reward for doing
so.

As an example; Poker Stars run satellites around the clock, you can win
into the $million dollar tournament on a sunday by entering a
$36+$3freezeout. If I qualify I then enter the sunday million for a
buy-in of $200 + $15 , I get frequent player points for BOTH of these as
I have paid rake on both.

I am looking for an honest answer here I would rather you say well
normally we pay points but we are not going to on this occasion and at
least I can take it further rather than an answer that we both know is
ambiguous at best.

Free Roll - A poker tournament for which there is no entry fee, but
there are real money prizes.

I posted the above as this is different from what actually happens
during the steps tournaments.

&gt;

Thank you for contacting us,

Please rest assured, rake is not taken from these tournaments. The
buy-in goes to the prize pool and the entry fee is taken by the house,
for hosting the tournament. No rake is taken at all.

The prize pool was advertised as $5000, this is if the tournament has
the maximum players registered. If the tournament falls short by a few
players, then it stands to reason, that the prize pool will fall too.
The prize pool is the buy-in from all the players added together.

I hope this reassures you, if not however please contact us again.

Thank you for choosing us as your online gaming site!
NOTE: Your PartyAccount username and password are confidential
information. No one from the company will ever ask for your password in
a phone call or email. Do not respond to any requests that ask for your
password.

If we can be of any further assistance, please do not hesitate to
contact us again, we will be more than happy to help.

Kind regards,

Mandy-leigh
Party Poker Team
---------------------------------------------
Party Poker, WBC Productions Limited, 711

So in effect Party have gone from saying that there is no fee to be paid as it is a freeroll, despite an original buy-in (WTF). To now saying that there are no tournament fees (rake) as the fee taken is a house charge, I know that there isn’t much I can do about this as they really don’t care about their customers. But I just wanted some feedback and to warn others as well.