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  #1  
Old 10-23-2007, 02:53 PM
sillysal sillysal is offline
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Join Date: Oct 2002
Posts: 53
Default Fulltilt froze my account with 47 grand in it

I was booted off FT last Friday,Oct12th 10:15 pm. I received a letter stating that my account was suspended following a 96 hour investigation of my “table play”. I sent off a round of letters expressing my dissatisfaction. I was assured by Jeremy E. that this would be dealt with as soon as possible. I received another letter, Four days later, asking my for ID, such as a drivers license and electric bill of which I sent in promptly along with my bank account statement and passport . This was a week ago that they received my info.

I sent off another letter to Jeremy E. (by the way, I love how they ask for all of my personal information, and yet I correspond with a site I have NO IDEA where they are located and with a guy who won’t sign his last name) asking that he please unfreeze my account as I have complied with his wishes.

Today is Tues. Oct.23rd. It has been 11 DAYS since they froze my account. They have given me NO explanations as to why they have suspended my account other then they are compiling information. I have almost $47,000 in my FullTIlt account that I am unable to access.

My name is pokergirl z. Many of you know me either through this site or others. Some of you have met me personally. While I’m not a big poster on 2+2 , I have been a big presence on the High stakes heads up tables for well over 5 years.

In all my years of online gaming, this is the first time I’ve EVER had my account suspended for any reason.

Considering the bad press that online gaming is receiving these days I really hate to add fuel to the fire. Fulltilt has said that they “understand the position that this has put on me and others in”.

Has any one here in the forum had their accounts suspended? If so , what was the reason for the suspension and how was it resolved?

It puts us all in a precarious situation because if they decide they want to freeze your account or take your bankroll they can do as they please without any explanation or provocation. One of the only ways a player can really fight back is by posting their experiences.
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  #2  
Old 10-23-2007, 03:02 PM
ikestoys ikestoys is offline
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Join Date: Nov 2006
Location: I\'m not folding, stop bluffing
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Default Re: Fulltilt froze my account with 47 grand in it

well, anything you could be doing to set off alarm bells? Because they prob aren't doing this to simply smite you
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  #3  
Old 10-23-2007, 03:11 PM
sillysal sillysal is offline
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Join Date: Oct 2002
Posts: 53
Default Re: Fulltilt froze my account with 47 grand in it

First off, I play there every single day. Last friday nite was just like any other. It's a reasonable question and as I stated they frooze my acount with no provocation. AND NO EXPLANATION. Other than they were investigating my "table play". Jeremy e. keeps apologizing for the inconveniencethis has put on me in, yet gives me no explanation as to why this has happened.

This is my warning to you all. I used to think that if a site freezes your money or takes away your bankroll that they had reason to do so. I'm here to tell you. I no longer believe that. You won't either if it happens to you.
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  #4  
Old 10-23-2007, 03:03 PM
HandHack1 HandHack1 is offline
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Default Re: Fulltilt froze my account with 47 grand in it

That. Really. Bites.
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  #5  
Old 10-23-2007, 03:18 PM
Henry17 Henry17 is offline
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Join Date: Aug 2007
Posts: 1,285
Default Re: Fulltilt froze my account with 47 grand in it

If you have done nothing wrong then you have nothing to worry about. Unfortunately there are so many people pulling scams on sites. Something brought you to security's attention. It could have been a transfer to or from someone who committed fraud, a friend who logged on from your machine once and then did something, someone you beat might have had charge-backs etc. As long as you know you didn't do anything then you'll be fine. It could take some time though. I'd expect to be locked out for at least 3 weeks, Which sucks but don't blame the sites blame the losers who try to defraud sites.

They can't give you any explanation. It is very frustrating but until they are sure you were not involved and are just collateral damage giving out information will just educate people who scam sites.
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  #6  
Old 10-23-2007, 03:23 PM
Bobo Fett Bobo Fett is offline
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Join Date: May 2006
Location: Canada, Eh!
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Default Re: Fulltilt froze my account with 47 grand in it

[ QUOTE ]
I'd expect to be locked out for at least 3 weeks, Which sucks but don't blame the sites blame the losers who try to defraud sites.

[/ QUOTE ]
True to an extent. The losers are the ones that cause the sites to investigate accounts, but that does NOT excuse FT for being so slow and non-communicative, something they are notorious for during these investigations.
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  #7  
Old 10-23-2007, 05:46 PM
StellarWind StellarWind is offline
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Join Date: Feb 2004
Posts: 6,569
Default Re: Fulltilt froze my account with 47 grand in it

[ QUOTE ]
I'd expect to be locked out for at least 3 weeks, Which sucks but don't blame the sites blame the losers who try to defraud sites.

[/ QUOTE ]
You may think you are defending FTP and other poker rooms, but in fact "don't blame the sites" is one of the most damning things you can say about FTP and online poker in general.

Saying FTP is 'not to blame' is another way of saying they aren't responsible. The same way a 4-year-old child is not responsible. As in FTP accepts $47000 bankrolls and then is not responsible for what happens next.

No one wants to trust significant sums of money to a business that isn't responsible. FTP suspended OP's account and FTP must be responsible for their actions. Otherwise they aren't a real business.

PS: Let me be clear that I have no opinion about OP's problem. I don't know why FTP suspended her account or why it is taking so long to resolve. I'm just tired of the 'dog-ate-my-homework' attitude constantly expressed by so many apologists for online poker. OP is the customer and FTP is the alleged responsible business holding her money. FTP needs to answer to her for its actions. It doesn't matter what her opponents did, what Gatorade said, how overworked their staff is, or anything else. FTP has frozen her money for a long time and they should have a legitimate reason. Otherwise they owe her an apology and compensation for all the trouble they caused her.
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  #8  
Old 10-23-2007, 05:54 PM
Pyrosis Pyrosis is offline
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Join Date: Oct 2007
Posts: 28
Default Re: Fulltilt froze my account with 47 grand in it

[ QUOTE ]
[ QUOTE ]
I'd expect to be locked out for at least 3 weeks, Which sucks but don't blame the sites blame the losers who try to defraud sites.

[/ QUOTE ]
You may think you are defending FTP and other poker rooms, but in fact "don't blame the sites" is one of the most damning things you can say about FTP and online poker in general.

Saying FTP is 'not to blame' is another way of saying they aren't responsible. The same way a 4-year-old child is not responsible. As in FTP accepts $47000 bankrolls and then is not responsible for what happens next.

No one wants to trust significant sums of money to a business that isn't responsible. FTP suspended OP's account and FTP must be responsible for their actions. Otherwise they aren't a real business.

PS: Let me be clear that I have no opinion about OP's problem. I don't know why FTP suspended her account or why it is taking so long to resolve. I'm just tired of the 'dog-ate-my-homework' attitude constantly expressed by so many apologists for online poker. OP is the customer and FTP is the alleged responsible business holding her money. FTP needs to answer to her for its actions. It doesn't matter what her opponents did, what Gatorade said, how overworked their staff is, or anything else. FTP has frozen her money for a long time and they should have a legitimate reason. Otherwise they owe her an apology and compensation for all the trouble they caused her.

[/ QUOTE ]

Good post. 11 days to investigate an account(s) is just too long and based on OP's regards for the lack of communication by FT, this just represents bad customer service. Sites have an obligation to ensure that players feel safe with leaving and putting money on the site.
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  #9  
Old 10-23-2007, 05:59 PM
Henry17 Henry17 is offline
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Join Date: Aug 2007
Posts: 1,285
Default Re: Fulltilt froze my account with 47 grand in it

[ QUOTE ]
Saying FTP is 'not to blame' is another way of saying they aren't responsible. The same way a 4-year-old child is not responsible. As in FTP accepts $47000 bankrolls and then is not responsible for what happens next.

No one wants to trust significant sums of money to a business that isn't responsible. FTP suspended OP's account and FTP must be responsible for their actions. Otherwise they aren't a real business.

[/ QUOTE ]

No one is saying FTP is not responsible but 11 days simply isn't a long period of time. Plenty of real businesses take much longer then that to investigate possible fraud. Do you think an insurance company that suspects a claim of fraud would finish an investigation in 11 days?
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  #10  
Old 10-23-2007, 06:14 PM
Pyrosis Pyrosis is offline
Junior Member
 
Join Date: Oct 2007
Posts: 28
Default Re: Fulltilt froze my account with 47 grand in it

[ QUOTE ]
[ QUOTE ]
Saying FTP is 'not to blame' is another way of saying they aren't responsible. The same way a 4-year-old child is not responsible. As in FTP accepts $47000 bankrolls and then is not responsible for what happens next.

No one wants to trust significant sums of money to a business that isn't responsible. FTP suspended OP's account and FTP must be responsible for their actions. Otherwise they aren't a real business.

[/ QUOTE ]

No one is saying FTP is not responsible but 11 days simply isn't a long period of time. Plenty of real businesses take much longer then that to investigate possible fraud. Do you think an insurance company that suspects a claim of fraud would finish an investigation in 11 days?

[/ QUOTE ]

True to some extent, but a player like OP who has stated that she has a long history of playing poker on FT for a good period of time deserves better service than this.

If you are a VIP on Stars, have Supernova status with about 1 billion FPPs, and a nice 5 digit bankroll kept there would it really be a good decision to lock this player out for 11+ days? It's not only bad service but ultimately a horrible business decision. You could lose the player and possibly more players if they no longer trust you with their money.

PS: If anyone has any other questions regarding CS issues, please post in this thread. Thanks

Questions about online poker site customer service?
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