More game return policy talk! (sorta)

[mbillie1]

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Yeah, big companies like that just write that kinda stuff off.

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[mbillie1]

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I just looked at my reciept and it says that for up to 7 days new games can be exchanged for the same game, but doesn't state what can or can't be returned. When I go up to try and return it, what should I tell them?

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I'm a little confused, it seems like you want to trade in your copy of COD4 for a new copy of COD4... so you just want to exchange it. Just bring it in, tell them it won't play for some reason (don't even say it's scratched, just play dumb) and that you'd like to exchange it for another copy. Here's how the conversation should go

You: "Hi, I just bought this game two days ago, and I tried to play it and my xbox360 won't read the disc, can I exchange it for another copy?"

Them: "Did anything happen to the disc/is it scratched?"

You: "I don't think so, I mean I don't know, I just put it into my 360 and it won't play. Can I exchange it for another copy of the same game?"

Them: "Ok"

edit: if you want a refund, you're screwed because they don't give refunds even if it's in perfect condition. But you can get another copy of COD4, which you said was "all you wanted" in your OP. But for a refund of your money, you're SOL.

[B00T]

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I'm a little confused, it seems like you want to trade in your copy of COD4 for a new copy of COD4... so you just want to exchange it. Just bring it in, tell them it won't play for some reason (don't even say it's scratched, just play dumb) and that you'd like to exchange it for another copy. Here's how the conversation should go

You: "Hi, I just bought this game two days ago, and I tried to play it and my xbox360 won't read the disc, can I exchange it for another copy?"

Them: "Did anything happen to the disc/is it scratched?"

You: "I don't think so, I mean I don't know, I just put it into my 360 and it won't play. Can I exchange it for another copy of the same game?"

Them: "Ok"


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Spot on. For all they know, you didnt even wait 2 days. You were working the last 2 days and just popped it in for the first time 20 minutes before you brought it back to the store.

[aislephive]

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I just looked at my reciept and it says that for up to 7 days new games can be exchanged for the same game, but doesn't state what can or can't be returned. When I go up to try and return it, what should I tell them?

[/ QUOTE ]

I'm a little confused, it seems like you want to trade in your copy of COD4 for a new copy of COD4... so you just want to exchange it. Just bring it in, tell them it won't play for some reason (don't even say it's scratched, just play dumb) and that you'd like to exchange it for another copy. Here's how the conversation should go

You: "Hi, I just bought this game two days ago, and I tried to play it and my xbox360 won't read the disc, can I exchange it for another copy?"

Them: "Did anything happen to the disc/is it scratched?"

You: "I don't think so, I mean I don't know, I just put it into my 360 and it won't play. Can I exchange it for another copy of the same game?"

Them: "Ok"

edit: if you want a refund, you're screwed because they don't give refunds even if it's in perfect condition. But you can get another copy of COD4, which you said was "all you wanted" in your OP. But for a refund of your money, you're SOL.

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I dunno, it sounds a little stupid if I go in and tell them that I have no idea that it's not working and I have no idea there is a big round scratch on the disc. Isn't the first thing everybody does when a disc gives them errors is to inspect the cd to find scratches?

I'm going to drive up there tonight and try to take it back, will report back.

[aislephive]

Well I went up there, told them that the game was giving me errors and had a scratch on it. They asked me if I used the 360 horizontally or vertically, I told them horizontally. Then they told me that it's supposed to be vertical. They still exchanged the game though, so it's all good I suppose. I'm keeping my system horizontal though, no place to put it vertically in my entertainment system and haven't had any problems with it being that way anyways.