The official EPASSPORTE thread. (#2 of 2.)

[tsarpandemica]

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EPass customer service eats my ass

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This was the last post of the last thread and I don't think anyone saw it:

[censored] epassporte. [censored] this [censored] piece of [censored] company.

I forgot to notify the company before traveling to Thailand. This was a little negligent on my part, but obviously understandable. I made two withdrawals in Thailand and they froze my account. Totally understandable. But they never actually notified me that my account had been locked. I was even able to log in normally, check my balance etc. Only when I tried to send a peer transfer did I get a message informing me my account was temporarily suspended. WTF? [censored] [censored].

I then sent them a message on the internal message thing. I waited three days and heard nothing. I couldn't call them because my Vonage phone wouldn't work on the [censored] POS backwater internet connection we had. Finally we got our new connection and I called them. I was informed I would be getting an email. When a similar thing occurred with neteller, all they needed to do was call me and ask me some basic security questions. Epass wants a picture of my dick:

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REQUIRED DOCUMENTS
• A Copy of a Government Issued Photo ID
• A Copy of a voided check
• A Copy of the most recent bank statement of the checking account
• A Copy of the Front AND Back of the Credit/Debit card used to load the ePassporte Account.
• A Copy of the most recent statement of the Credit/Debit card used to load the ePassporte Account, which clearly displays your address (or a copy of a Utility bill with legible address, if not on your Credit/Debit card statement).

Obviously I don't travel with a copy of my bank statement and canceled checks. So I explain that I'm in foreign country and don't have my bank statement, but happily provide extra information like scans of my visa stamps and even a picture of me holding my passport.

I hear nothing for 3 1/2 days.

I call them again and they tell me there was a problem and my pictures were never actually sent along with my message.
Great [censored]! Thanks for the fantastic [censored] communication!

I resend the information, don't hear anything for 24 hrs and call them. "We'll send you an email soon!" [censored] wonderful. It only took them another 12 hours.

I get an email telling me that the debit card I sent in is wrong and that they still need my bank statement. I reply and tell them that card I scanned is a replacement because I lost the original. It has my name, is from the same bank, and has an expiration date several months after the original. This shouldn't be a problem, right? I once again tell them that I don't have my most recent bank statement because I'M IN A FOREIGN [censored] COUNTRY AND CAN'T GET MAIL. HOW [censored] DENSE CAN YOU BE? I ask if screenshots from my online account will be ok.

48 hours pass.

I just called them and explain my situation. I'm told that I need A [censored] LETTER FROM THE MOTHER [censored] BANK EXPLAINING THAT MY CARD WAS REPLACED. LOOK [censored], I'M IN A FOREIGN [censored] COUNTRY AND CAN'T GET MAIL FROM MY BANK. The rep says he'll talk with his supervisor about it. After a few minutes he gets back on the line. Nope, they still need A [censored] LETTER FROM THE MOTHER [censored] BANK. I ask if a screenshot from the online banking site will be ok. He says he doesn't know. "YOU DON'T KNOW? HOW THE [censored] CAN YOU NOT [censored] KNOW? I'M OBVIOUSLY WHO I SAY I AM AND AM IN [censored] THAILAND WHERE I CAN'T RECEIVE MAIL." He says he's sorry, but it's company policy verify this. On the plus side, they seem to no longer be caring about the bank statement. [censored] this [censored] company.

I just sent in screenshots of purchases made with my old card and another showing the address matching what epass has on file. How long until they try to [censored] me some more? [censored] you [censored] you [censored] you. If anyone from epass is reading this, [censored] you, your [censored] company is going to go [censored] bankrupt. And you're unknowingly raising another man's child.

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So basically what you're saying, is that you should have notified them before you left the country, because that seems to be the problem right there.

Granted, they could help you out by keeping up better contact, but it sounds like they are just following procedures by the book and need whatever verification they need. I know its frustrating as hell, but it doesnt sound like they are going to give any leeway.

Call friends, family, whoever you need to swing by your place and sort through and get whatever papers you need and them have them fax them to epassporte.

[cwar]

Besides the initial load fee to Epass are there any fees associated with transferring money between sites, like taking money from FTP putting it in Epass then loading it on to Pokerstars? Does a deposit need to be made before withdrawing from a specific site.

[delta k]

I still have $600 there and am anxiously awaiting an absolute reload so I can dump it and epassport

[absou1ut]

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Besides the initial load fee to Epass are there any fees associated with transferring money between sites, like taking money from FTP putting it in Epass then loading it on to Pokerstars? Does a deposit need to be made before withdrawing from a specific site.

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I think you have to make an initial deposit first to a site then you can withdraw all you want.

[Archon_Wing]

Their support is getting better, in that they exist now. A long way to go, but it's still a good thing.

[dollerAday]

I've been waiting for an answer on bank wire's for over a month, if support exists where is it located?

[pipedreamz]

has anyone had success loading to

WPX from epass?

[KurtSF]

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has anyone had success loading to

WPX from epass?

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ePass won't go in with a site that does sportsbetting. They're keeping their nose clean so the feds can't go after them.

[Stosh]

I just received my Epassporte card in the mail today and activated it. When I go to the ATM to withdrawal, which option do I choose to withdrawal from (ex: checking acct, savings acct, etc)? I'm just not sure what Epassporte is considered. Thanks.

[pokeriseasy]

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I just received my Epassporte card in the mail today and activated it. When I go to the ATM to withdrawal, which option do I choose to withdrawal from (ex: checking acct, savings acct, etc)? I'm just not sure what Epassporte is considered. Thanks.

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Checking.