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#1
10-27-2007, 11:39 AM
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LOL at Neteller policies
I already had problems with them last week because they weren't letting me transfer US$ into my US$ account in the UK.
Then today I tried to login and I found my account close and put on hold... SO I called and: Jose: Your account has been put on hold because you tried to login in another country niccolo: ? niccolo: i live in 2 countries niccolo: italy and uk Jose: Ok niccolo: can u please reinstate it Jose: How long you will stay in italy? niccolo: 3 days niccolo: but the problem niccolo: is that i live 50% in uk and 50% in italy niccolo: i will always need to be able to login from both countries Jose: ok one moment please Jose: Do you have a time frame from when to when you will stay in italy? niccolo: no niccolo: i work in both countries niccolo: it varies all the time niccolo: i cannot predict Jose: Ok please hold one moment Jose: Thank you for your patience Jose: Unfurtunately Jose: You cannot login in both country niccolo: why? Jose: For security purposes, it one of our policies of the company niccolo: lol at this niccolo: u have way too many funny policies niccolo: and this is the funniest niccolo: neteller is made to trasfer money niccolo: and u treat people like they are in the 18th century niccolo: as nobody is travelling niccolo: especially within europe niccolo: travelling is so standard Jose: Ok in order to login in another country you need to send us some documents to validate your permanent address niccolo: ok niccolo: like what? Jose: Then you will need to contact us each time you will go to Italy niccolo: lol niccolo: i am going every week niccolo: if i send u an utility bill Jose: You will need to contact us each time you will go niccolo: no way Jose: To protect your identity, your account has been temporarily closed. To re-open your account, we require additional information from you. Until this information is verified, we regret that you will not be able to use your NETELLER account. Jose: niccolo: if i send u an utility bill Jose: Please email a clear colour scanned copy or digital photograph showing all four corners of the following documents to identity@neteller.com: Jose: • A copy of your passport displaying the photograph and passport number or Jose: • A copy of your driving license displaying the driving license number or Jose: • A copy of a government-issued photo ID card showing the photograph and ID number Jose: • and a utility bill (e.g. an electricity bill, heat bill, or water bill) or a paper bank statement or credit card statement displaying your name and address that has been issued within the last 3 months – unfortunately we cannot accept online statements Jose: Jose: Please send the images as attachments from the email address registered with your NETELLER account or we will not be able to process your request. Once we are able to process your information, your NETELLER account will be upgraded and you will be notified by email. Please note documents take 3-5 (up to 10) business days to be processed. niccolo: but if i do so niccolo: i don't need to call u each time right? niccolo: i will have 2 addresses registered niccolo: i don't think is so uncommon for somebody having 2 residencies Jose: You need to send an utility bill/ bank statement and picture ID(drivers licence, passport) niccolo: ok niccolo: i will send both niccolo: lol at neteller Jose: Even with your documents sent, you will have to contact us each time you will leave your country niccolo: lol at your policies niccolo: i will close the account niccolo: it is just easier Jose: Is there anything else I can assist you with? niccolo: and i will use epassport niccolo: yes niccolo: u can slap yourself niccolo: fo working for neteller niccolo: lol at neteller Jose: Thank you for choosing NETELLER Jose: Bye for now! niccolo: lol at this Bottom line: I just checked my account from Italy and not only they close it but now I need to send tons of docs!!! what the hell is this? 
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#8
10-27-2007, 01:49 PM
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Re: LOL at Neteller policies
It's definitely just for your protection. I went to Australia and NZ and they didn't block my login. I went to South America and they wouldn't let me login. So it may have to do with specific countries, I'm guessing Italy in your case? If they can't accommodate you then I'd say it's for purely technical reasons. If that's not the case then you should try to push your case past first level support.
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#9
10-27-2007, 02:17 PM
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Re: LOL at Neteller policies
same thing happened to me when i went to America for the summer. couldn't access my account/transfer money into my bank account until i returned home..
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#10
10-27-2007, 02:33 PM
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Re: LOL at Neteller policies
[ QUOTE ]
same thing happened to me when i went to America for the summer. couldn't access my account/transfer money into my bank account until i returned home.. [/ QUOTE ] Wait a minute: It's not the same, they CLOSED my account!! Now even when I will be back in the UK I will have to send them an utility bill and a photo ID...WTF!
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