When did FTP support start sucking?

[blackize]

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Actually I've heard from multiple people that this (i.e. <24 hour responses) is starting to happen much more frequently.

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I've always had my emails responded to in less than 24 hours there.

[RikaKazak]

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Strange, u have to register for the promo manually...

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I know...sometimes I wonder if people make up stories sometimes just to bash ftp?????

[grouchie]

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Strange, u have to register for the promo manually...

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I know...sometimes I wonder if people make up stories sometimes just to bash ftp?????

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here is my exchange.

The only thing that I have done recently was Play poker and check my points balance repeatedly too see when/if I hit my 200 points per day.
I have no recollection of registering for any promo, I did not even know such promo existed.


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Hello Charles,

Thank you for contacting Full Tilt Poker Support.

This was not a deposit made by you, Charles. This is a payment made by
us in relationship your raffle entry into the Lucky 7's Promotion. You
were one of the 77 players to win the draw, and thus you received a
credit of $77.00 into your account.

I hope this clarifies things for you Charles, if you have any further
questions, please do not hesitate to ask.

Regards,

Michael G
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros
----------------------------------------------------------------------


Original Message Follows:
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Would you please be able to tell me what this deposit actually was?

I am just curious because I did not deposit any funds into full tilt.
The last transaction I actually made, that I am aware of, is a
Transfer of funds from another guy for $500.

XXXXX XXXXXX
XXXXXXXX on FullTiltPoker
Thank you.

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[grouchie]

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Strange, u have to register for the promo manually...

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I know...sometimes I wonder if people make up stories sometimes just to bash ftp?????

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Also, I really have no reason to bash FTP.
I've been playing on there lately and liking the games better than stars currently.

However, I've never had a good or quick interaction with their customer service through Email (sample size of two).

I just thought it was amusing that it took them 6 days to write back saying where the money came from, and called me the wrong name several times in the email.

Maybe if I would have sent my query to support instead of replying to the cashier email that I got it would have been quicker, who knows.

[frommagio]

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I just singed up with them recently and it seems their support was a little slow but decent, they responded to all my queries within 24 hours.

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This is not normal.

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Actually I've heard from multiple people that this (i.e. <24 hour responses) is starting to happen much more frequently.

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Even once would be "more frequently."

[RunyonAve]

lol at op title

[selurah]

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When did it NOT suck?

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LOL I opened this thread to give this exact reply.

[turtle82]

their customer service has always been pretty good to me. i've emailed them with questions maybe 5 or 6 times, and every time i've gotten a reply within 6-7 hours with a thorough response. dono, maybe i just got lucky

[turtle82]

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In the email I included my real name and my user name.

6 days later they responded telling me about the promotion and calling me by the wrong name 3 times in the email.

The name was not even close to my real name.

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so im guessing your name isn't Charles?