Remotely log in to a call center? CMS

[beenben]

Can I remotely log into a CMS phone system? the kind where the phones are att&t and they're hooked up to old laptops running CMS. the kind where you put in a login and id and then it logs you into the system and directs calls to you.

I keep showing up at work 5-12 minutes late. If I can log in while driving in or when I leave, that would be cool.

[By-Tor]

Not that I know of. When I was at HP, I had a Phone Extender box at home and in the switch room which basically converted analog to digital on one end and digital to analog on the other.

That plus an AT&T 8403 view phone (forget the exact model) was required for me to logon to ACD from home.

I doubt you can do anything from a regular phone.

[bdohaney]

Here's a thought... Wake up 15 minutes earlier, so that you aren't late!

[JJ Jampolsky]

sounds like you have a crappy job that you should quit anyway.

[NutzyClutz]

Tell them you couldn't get any sleep cause telemarketer calls kept waking you.

[Fatt Albert]

Just make freinds with someone else at work. Ideally this person will be more punctual than you and/or work an overlapping shift. Call them when you should be there and tell them to go to your desk and log you in. Enjoy!

[beenben]

+I have been waking up 15 minutes earlier. this is for emergencies only. ( this tends to work for a while and then I start drifting in later and later)

+it's an incoming call center

+i can't have a co-worker log me in b/c it could get her fired with no unemployment benefits, and probably the same for me.

[jaydub]

been,

If you had the capabilities to pull this off even given perfect instruction, you would not work at a call center. Bit of a catch 22 there.

J

[astroglide]

[ QUOTE ]
If you had the capabilities to pull this off even given perfect instruction, you would not work at a call center. Bit of a catch 22 there.

[/ QUOTE ]

zing!