Firepay Account Disabled with Money Inside, Support Refuses to Respond

[evanski]

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Number for fire pay that i used when I had a problem. they claimed a checked had bounced when it had never been sent to the bank. I now use neteller.

1.866.356.3195

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Thanks. I will try this later today and report back.

[evanski]

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Over the last year you have received payments totaling $1,207,080.

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Thinly veiled brag post?

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I honestly thought of you when I wrote this and anticipated that.

[repulse]

Thanks for the heads-up on this. I use Firepay occasionally but had never heard of this policy of theirs, I'll be careful not to use it for any large transactions anymore.

Your situation really sucks and I can't think of any advice, but I hope it works out for you without too much more hassle.

[Sarge85]

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Over the last year you have received payments totaling $1,207,080.

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Thinly veiled brag post?

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That was my inital thought--

Sarge[img]/images/graemlins/diamond.gif[/img]

[evanski]

Got this email from them today:

Hi XXXXX,

Unfortunately we are unable to confirm your information to the extent that we would be comfortable accepting your payment volume.

As a result we have reversed the last two payments received on your account back to the merchant.

Your current balance is $0

We have permanently disabled your account and you will need to seek an alternate payment provider for future transactions.

We apologize for any inconvenience this may cause.

Regards,

Anthony
Risk Management
FirePay Personal Accounts
Email: info@FirePay.com


Everything worked out OK in the end, so Im pretty happy. Thanks for the support.