The official EPASSPORTE thread. (#1 of 2.)

[ekdikeo]

Jugador: That is correct. Though I don't think I'd set it up as auto-payment without at least you verifying the transaction, considering that is going straight to your poker funds [img]/images/graemlins/laugh.gif[/img]

[tuds38]

Sorry if this has been answered before, but:

Can I use a credit/debit card to deposit into epassporte and also withdraw to my checking account at a later point?
I don't want to wait for the micro deposits and the deposit time on epassporte itself before I can play.
So basically, can you use both credit/debit card and checking account or do you have to pick one to be used exclusively?

[bgtas]

I use chase and they said there blocking epassporte. Anyone else having this?

[TammyAce]

[ QUOTE ]
ePass posted this official statement on an adult biz message board: http://www.gofuckyourself.com/showthread.php?t=710357

ePassporte – Official Statement
Over the past few weeks, ePassporte has been providing poor customer service. This has understandably been the topic of discussion on many webmaster boards. We have also seen a number of rumors spreading about the stability of our company, the safety of our Account Holders money and our involvement in illegal activity.

First and foremost, the team at ePassporte would like to apologize for the poor level of service you may have received. Our business has increased two fold and our Call Center is receiving four times the number of calls and emails than we had in the past. Our number one priority is the satisfaction of our Account Holders and we are making every effort to ensure we have the people in place to better service our customers. Below is a list of improvements ePassporte has made over the past month to meet this objective:

* Each week ePassporte hires and trains a group of new Call Center Agents to answer Customer Service phone calls and emails.
* Existing staff members are working overtime on evenings and weekends to help with the influx of new emails and calls while attempting to clear the backlog that has been created by this sudden growth.
* Additional phone lines were added to our call center to facilitate the increased calls.
* An IVR was added to our Call Center line to better manage and direct incoming calls.
* Our Email system has been updated with specific categories to ensure our Account Holders issues are efficiently addressed.

It does not end with the above. Each day, we are making improvements to better handle the increase in calls and emails; however none of these changes will improve our level of service overnight. We expect to have our service back to acceptable levels in 2 to 3 weeks and until then we kindly ask for your patience during this time. We can only hope you will remain ePassporte Account Holders and understand that our poor service is not due to a lack of resources or effort, rather a staggering rise in volumes, which could not have been predicted.

Secondly, the funds in your ePassporte Account are safe. ePassporte has not been hacked. A very small group of Account Holders tell us their accounts were “hacked” and funds were fraudulently removed. We have investigated all claims and found evidence that supports their passwords were compromised. Your ePassporte Account Password is stored by ePassporte using a one-way encryption algorithm making it impossible for anyone (including ePassporte) to gain access to it unless you disclose it to someone, have entered and/or stored it on a public computer or entered it on a Phishing site. To be safe, we urge all ePassporte Account Holders to change their passwords frequently.
Lastly, ePassporte is not involved in or has never been involved with illegal activity. We are compliant with the law and have a team of lawyers who monitor various new bills and regulations to ensure we remain compliant.

I hope this statement can put some of the rumors to rest and answer the questions you have about our company. Again, thank you for your continued support and your patience during this time.

Please understand that our growth is a positive factor. Our company and all of us on the ePassporte Team are excited about the growth of our business and our future. We hope that you will see, in time, that we are accomplishing our goals of better service in all areas.

The team at ePassporte is focused on answering emails and calls from customers so if you have any comments, questions or require assistance, I kindly ask that you send me an email: Michael.Olsen@ePassporte.com.

Thank You,

Michael

[/ QUOTE ]

I still think there support is terrible. Been almost 10 days and still no reply to my e mail.

[DQPaulie]

I open with a debit card, and then did the checking account a week later. The two little charges took one day to hit my checking account.

Paulie

[ekdikeo]

Try using their web-site's support form, rather than mailing CS@epassporte.com directly. I had no response for like a week from the direct email, but when I used the website, I got a response a few hours later, and my problem was solved.

[margrades]

Made a deposit confirmed the 0-2 dollars they hold on card, then money disappears. no response from epassporte. Straight theft

[junglewarfare]

[ QUOTE ]
I use chase and they said there blocking epassporte. Anyone else having this?

[/ QUOTE ]

i got nothing on chase either

[cdlarmore]

I am dealing 1-1 with a casino finance department at a huge site who currently doesnt have epassporte. I have had trouble pulling out with them, and they turned to ecocard. When I brought up Epassporte the finance manager said they had throughly looked into it as an option, but found that it is not a long term option because epassporte was slated to be closed to us and canadian residents in the 3-6 month time frame (this was last week)....
Hope this isnt as truthful as the recent candian pullout of neteller, but wanted to inform everyone that epassporte may not be an option forver either.

p.s. the us government is freggin communist.

[KurtSF]

[ QUOTE ]

p.s. the us government is freggin fascist.

[/ QUOTE ]

FYP. I'd have a lot less of a problem with them if they were commie. We could use some socialized health care, like, I don't know, the rest of the freaking world.