Fulltilt froze my account with 47 grand in it

[MicroBob]

I know that Stars sets an industry standard and am not expecting FT to live up to it. They don't have to be as good as Stars...just better than they are now.
They just fall WAY short of where they should be professionaly for a multi-million-dollar company where doing such things as making decisions about whether to confiscate someone's $47k is a semi-regular part of the operation.

It's almost like every time one of these situations comes up they get somewhat flustered like they practically are new at it. and that's inexcuseable to me considering that they aren't new at it and they should have enough money to hire enough people to take care of this stuff better.
"Oh...we made a mistake and said some unprofessional things and the delay was way too long. Well, sorry about that. But we're really trying super-duper hard to get this right."

Lets be real here. This is not some mom-and-pop operation with 5 employees who are apologizing for whatever delay is happening with some customer problem.

I do not want the site to tell them everything that is happening. Just SOMETHING in general would be fine.
What it achieves is that communicating directly with the player should be a routine part of the investigation imo.