Full TIlt account frozen, stolen from genuine player.

[batmanalan]

Heres the story guys. I started fulltilt poker on Jun 30 20:03 with 400 dollars. Played 1/2 9mans, up and up, to 2/4 and did well. I went up to I would like to say 7k range. I cashed out like 5, and kept playing, tried 5/10 and did okay, not great. Anyways, I took my money off, as my life schedule got much more hectic and came back to FTP in October. I dropped 600 on deposit in the same account (and have no others) and ran it up to 13k in a month. I play mostly cash games, and started out in 2/4 and 3/6 heads up. I had my downswings don't get me wrong, but I am a good player, and am feeling odd about having to defend myself for winning. I then withdrew 5k on Nov 24th. I wanted some free cash as I was running a little short in my bank account. It cleared and I continued to play. Then the nightmare started. Nov. 24th i signed up for RAKETHERAKE. I wanted to get some rakeback on the 2.7k i gifted them in rake for the 3weeks of november. Next time I try to log in, was the qualifier for IRON MAN Aussie freeroll, that they give to "appreciated players" ha, what a joke. My password doesn't work. I try frantically to get new passwords, to get into the tournament. I give up when I'm blinded away, and hear back from support:
25 Nov 2006, 06:12:11 PM
Hello Alan,

Thank you for your email.

At this time, your account has been temporarily suspended as we are
currently conducting a routine audit. Rest assured, your funds are safe
and secure in your Full Tilt Poker account.

We appreciate your patience and cooperation, and apologize for this
inconvenience.

We will contact you soon with more information regarding the status of
your account.

Regards,

Russell
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------
i cant get on,w hen i type the password to reset it wont let me set a
new
one saying my ID is wrong, then the 2nd time entered says "internal
error
try again later" as im blinding away for the aussie.

please help asap
alan

batmanalan

__________________________________________________ ____
From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 27 Nov 2006, 06:35:10 PM
Subject: Re: Internal audit (KMM672019I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thank you for taking the time to email us again.

I would simply like to apologize, once again, for the inconvenience that
this situation has caused you. Rest assured that your balance of
$8823.78 is safe and secure in your player account until a full
resolution has been reached regarding your account investigation.

Please understand that account audits such as these may take a bit
longer than expected depending on the amount of information that is
required to gather. Of course, with any account audits, it is crucial
for the audit department to compile all the information that is
necessary to make an informed and fair decision. Because the audit
department is separate from us, we will not be able to provide you with
a full timeframe or any details as to the progress of your account
situation.

We can only ask that you please be patient and we certainly hope to
provide you with a more definite answer shortly.

Once again, we thank you for your continued patronage and loyalty you
have given to our site.

Regards,

Shenyan
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------
Full Tilt Poker Support writes:

Hello Alan,
Thank you for your email, and we appreciate your patience in this matter.

Unfortunately, the audit is still on-going. We cannot give you an estimate as to when it will conclude. Neither can we divulge to you


the
details of said activity. We advise patience. When the time comes, we will contact you again to inform you of the auditors's findings.
Thank you for your cooperation, and if there's anything else we can


help
you with, please let us know.
Regards,

LarryN
Full Tilt Poker Support




Whats the status? when can i get back on my account?


__________________________________________________ ______

THEN THEY STOPPED RESPONDING

__________________________________________________ ______

From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 28 Nov 2006, 01:38:09 PM
Subject: Full Tilt Poker - Account (KMM676115I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thank you for taking the time to email us again.

I would simply like to apologize, once again, for the inconvenience that
this situation has caused you. Rest assured that your balance of
$8823.78 is safe and secure in your player account until a full
resolution has been reached regarding your account investigation.

We can only ask that you please be patient and we certainly hope to
provide you with a more definite answer shortly.

Once again, we thank you for your continued patronage and loyalty you
have given to our site.

Regards,

Keith
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------
are you guys ignoring me? whats going on w/ my account?


__________________________________________________ ________

I MAY BE SOUNDING LIKE A PEST, BUT YOUR KEEPING 8.7K OF MY MONEY PUS OVER 700 DOLALRS IN RAKEBACK.

From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 29 Nov 2006, 02:29:42 AM
Subject: Full Tilt Poker - Reply - Account Information (KMM680941I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thank you for your email.

Again, we apologize for the time it takes to conduct these audits and
the inconvenience this situation has caused you. We do realize your
urgency to have this matter resolved quickly, however, sending multiple
emails regarding the same issue will not result in a quicker response.
We kindly ask you to refrain from doing so as it is an unproductive use
of both our time.

If you have any new information which may assist us in expediting the
research of your case feel free to let us know.

Rest assured that we are researching the issue and will contact you as
soon as our investigations are complete.

Regards,

Jeremy E
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

I havn't been able to get on my account still, is this auditing over
with?
When can i get on with my play?

alan keating



__________________________________________________ ________

AND THEY'RE TELLING ME TO STOP EMAILING THEM? SUCH BAD BUSINESS.

__________________________________________________ _______
Hello Alan,

Thanks for your e-mail to Full Tilt Poker.

I understand your frustration with regard to this matter and understand
that you have been a long time customer.

We apologize as this is taking awhile. Please understand that a routine
audit may take anywhere from several business days to quite awhile
longer. We are greatly appreciative of your patience with this matter
and, rest assured; as soon as we have our audit completed we will let
you know.

Unfortunately, in the meantime, the account will remain closed with all
of your balances intact. Please note that you will neither be able to
deposit, nor withdraw funds while this audit is taking place. In the
meantime, we ask that you kindly refrain from sending any further
e-mails on this topic, as rest assured, we will contact you immediately
when the audit is complete.

Again, we thank you for your patience and cooperation with this matter.

Regards,

Jason K
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------


Hello Alan,
Thank you for your email.

Again, we apologize for the time it takes to conduct these audits and the inconvenience this situation has caused you. We do realize your urgency to have this matter resolved quickly, however, sending


multiple
emails regarding the same issue will not result in a quicker response.


We kindly ask you to refrain from doing so as it is an unproductive

use
of both our time.
If you have any new information which may assist us in expediting the research of your case feel free to let us know.

Rest assured that we are researching the issue and will contact you as



soon as our investigations are complete.
Regards,

Jeremy E
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------







I don't understand why I'm being treated this way. I have shown a lot
of
loyalty to this site to the tune of 2.7 thousand dollars this month, and
my
money is being held without more explanation than to wait. Don't get
me
wrong, I have had great experiences with the site but it has already
been a
week now and would like to get back to being a customer again. I just
need
to know what's going on here.

Alan Keating


__________________________________________________ _________
more BS
__________________________________________________ _________

From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 06 Dec 2006, 11:59:29 PM
Subject: Re: serious problem. (KMM726457I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

I appreciate your continued patience during this routine audit.

Unfortunately, we are unable to provide an accurate timeline for how
these audits progress, and therefore we will not offer any sort of
definitive completion time. I understand that this can be frustrating,
but it alleviates the problem of providing incorrect information. Once
we receive word from the person performing the audit of any updates, we
pass this information on to the player straight away.

Again, I apologize immensely for the seemingly vague responses to your
inquiries, but they are necessary to ensure the security and integrity
of the investigation.

I hope that you understand that we only take these steps to ensure the
safety of all the players on our site.

If there is anything we can do to help, don't hesitate to get back to
us.

Regards,

Loreen
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

I have a serious problem with the way I'm being greated, again i give
you
2,700 dollars in rake in the last month and you freeze my account? I'm

getting generic questions asking me to stop emailing about my almost
9,000
dollars that your holding? How would you feel if someone seized your
bank
account and said stop asking why were not letting you use it or have
your
money? Why would I ever deserve this treatment?

Concerned,
Alan Keating






__________________________________________________ _________
concerned
__________________________________________________ _________
From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 07 Dec 2006, 08:10:40 PM
Subject: Re: my account (KMM718290I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thanks for your email.

I apologize for the delay in informing you the status of your account.
There are a number of issues which must be resolved before we can give
you an accurate picture of what is going on with your account and
sometimes they can take quite a while.

While we do our own internal investigations in these audits, we must
also communicate with any payment processor involved as they also need
to conduct an investigation. Occasionally this can be quite lengthy; it
may even take longer than month. Let me reassure you that the moment
that we have concluded the investigation a customer support
representative will contact you informing you the status of your
account. I understand your frustration in not being informed for nearly
two weeks and we are working on new ways to inform our customers what is
happening with their account and funds in a much more timely manor.

Thank you for your cooperation, and if there's anything else we can help
you with, please let us know.

Regards,

Antonio
Senior Cashier
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

Hi,
I have been unable to get on my account due to an audit for over a
week
and a half. How long could this possibly take? I dont feel
appreciated
when I gift you 2,700 dollars in rake last month and I'm not even being
posted as to the progress of my account and the money I have made.
Whats
the status of the audit?

thanks,
Alan Keating




__________________________________________________ _________

RAKETHERAKE
__________________________________________________ _________
This is an automated message sent from Full Tilt Poker.

Your Player ID: Batmanalan
Date and Time: 2006-12-12 19:11:16
Transfer Number: 0086D1D0
Transfer From: raketherake
Amount: $735.00

Status: PROCESSING

A request has been received to transfer funds into your account.
Processing of this transfer request may take between 24-48 hours.

For further assistance, please visit our website at:
http://www.fulltiltpoker.com/payprocess.php
or contact cashier@fulltiltpoker.com.

Thank you for playing at Full Tilt Poker

==
__________________________________________________ _________
keeping even that:

From: cashier@fulltiltpoker.com [Trust] [Block]
Reply-To: cashier@fulltiltpoker.com
To: keatin22@msu.edu
Date: 12 Dec 2006, 07:11:29 PM
Subject: Full Tilt Poker - Funds Transfer Request

---------------------------------------------------------------------------- ----

This is an automated message sent from Full Tilt Poker.

Your Player ID: Batmanalan
Date and Time: 2006-12-12 19:11:21
Transfer Number: 0086D1D0
Payment Method: Transfer
Amount: $735.00

Status: DECLINED

This request to transfer funds into your account has been declined
because one or both of the players involved do not meet the minimum
player-to-player transfer requirements.

The sender must meet the following requirements:

* Request must be a minimum of $5.00
* NETeller users must have successful deposit history.
* FirePay users must have at least 60 days of successful
deposit history.
* Credit card and ePassporte users must have at least
90 days of successful deposit history.

The receiver of the transfer must meet this requirement:

* Completed account registration with the mailing address
completely filled out.

If you plan to make more money transfer requests in the future,
you may want to open a NETeller account. Because of their deposit
policies, we can accept a transfer almost instantly.

For further assistance in transfering funds to your account,
please visit our website at:
http://www.fulltiltpoker.com/payprocess.php
or contact cashier@fulltiltpoker.com.


__________________________________________________ _________
explaination for denial:

From: Full Tilt PokerCashier <cashier@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 13 Dec 2006, 12:43:05 AM
Subject: Re: Full Tilt Poker - Funds Transfer Request (KMM769268I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thanks again for your email.

Unfortunately, like a lot of the past emails, there is nothing new I can
tell you at this time.

Your account is still being looked into, and this may take some time to
resolve.

As a poker player myself, I fully understand the situation your in, and
I know it must be hard for you to deal with.

Full Tilt Poker apologizes for the inconvenience, and upset this causes
you, but we're still looking into the situation.

If there's anything else we can do for you at this time, please don't
hesitate to ask.

Regards,

Neil
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------

hi, my account got denied...is this because your auditing? when is this
gonna be over with already.

alan keating

__________________________________________________ _________
update:

From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 20 Dec 2006, 06:22:32 PM
Subject: Re: my account (KMM815897I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

We do understand that you are anxious to have this matter resolved as
quickly as possible. However, sending multiple emails regarding the
same issue will not result in a quicker response; we kindly ask you to
refrain from doing so as it is an unproductive use of the time and
energy of all involved parties.

If you have any new information which may assist us in expediting the
review of your case, by all means, forward it to us immediately.

We thank you for your patience and cooperation; rest assured that we are
researching the issue and will contact you as soon as our investigation
is complete.

Regards,

Kamal
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

Whats going on with my account? It has been a long time.
alan



__________________________________________________ _________
STEALING:
From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 20 Dec 2006, 06:49:50 PM
Subject: Re: my account (KMM804365I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thank you for emailing Full Tilt Poker Support.

I have forwarded your e-mail to our Appropriate department, as they can
most effectively answer your question. You should hear back from them
shortly.

Thanks for your patience. If you have any further questions, please let
us know.

Regards,

Adam
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

any news on my account and the audit?

alan

__________________________________________________ _________

its unbeliveable, i read about these stories online, and I'm sure some people were lying, and wrote it off as them lying, or it'd never happen to me. I have had this money stolen from me, as I have not cheated, or used stolen creditcards, colluded, or multiple accounts. I'm looking for help from fulltilt here to get this matter resolved. I would like my money back, and am shocked this had to come to this.\

Alan Keating


oh, this is my first post, and people come here to whine etc etc...but if you want my credibility look up batmanalan on nasioc.com. I am an honest person and have not been given a reason, or proof as to why my money was taken from me. It hurts.

[StepBangin]

There are so many things wrong with this post, I dont even know where to start

[batmanalan]

To: Alan Stewart Keating <keatin22@msu.edu>
Date: 22 Dec 2006, 02:58:28 AM
Subject: Your Account (KMM823579I18073L0KM)

--------------------------------------------------------------------------------

Hello Alan,

Thank for your patience during our investigation into your account.

Unfortunately, after an exhaustive review of your account, we regret to
inform you that your Full Tilt account will not be reinstated and will
be permanently closed.

Your account has been closed due to your involvement in fraudulent
activities with other players here on Full Tilt Poker.

As an online cardroom dedicated to providing all our players with the
highest standards of security and protection, players that pose a
significant risk to our site and our players are simply not welcome on
Full Tilt Poker.

We wish you the best of luck in your future endeavors.

Regards,

Tim
Investigator
Full Tilt Poker Team

__________________________________________________ _________

Hello Alan,

Thank you for writing to Full Tilt Poker Support.

Our investigation department has evidence to prove that you were
involved in chip-dumping together with player leegizzer1. As you know,
chip-dumping is a serious offense that merits closure of a perpetrator's
account.

We regret to say that our decision to close your account stands.

We wish you luck in your new endeavors.

Regards,

Larry N
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


WOAH,
There must be a mistake made. I have not cheated. ONCE. PEROID.
Please give more information, like even saying what i could have done
wrong
with proof, or make sure you have the correct account, because there was
a
mistake made on your part. I have been a loyal customer since the
beginning of July, how could I be cheating all this time, and then just
now
you shut me down when I make more money. This is incredible. I'm
gonna
get on the forums about this and start a thread. I dont deserve this
and
have never done any foul play.

Alan keating




__________________________________________________ _________

[Riverman]

Dude, this happens alot. It's fine- if you didn't do anything wrong you will get your money.

[batmanalan]

so they say my friend, lee, cheated in losing money to me...I actually sucked him out big, on my set to his nut flush boating on the river. But besides the point, couldn't he just transfer me money if we wanted to launder money or something? Why would we want to get raked when it can be done for free? I had Lee send them an email about it, and have yet to hear back.

CLIFF NOTES:sorry about hte disorganization...I am a 6 months player on Fulltilt, and played over 2 years ago on UB. My account is frozen for 2 months for a "internal audit". I get an email saying i was chip dumping when playing a friend heads up, and they keep 8.8 thousand and 750 in rakeback owed. It just doesnt add up.

[batmanalan]

...thats what i thought [img]/images/graemlins/frown.gif[/img]

[[Phill]]

Did your friend lee use stolen credit cards/bank details to deposit?

That is often a good indicator.

[edfurlong]

[ QUOTE ]
but if you want my credibility look up batmanalan on nasioc.com

[/ QUOTE ]

[img]/images/graemlins/confused.gif[/img]

[Riverman]

Shocking.

[LandonM]

[ QUOTE ]
so they say my friend, lee, cheated in losing money to me...

[/ QUOTE ]

Did you and your "friend" play in tournaments (small MTT or SNG) together? They say "chip dumping" rather than "collusion", so that's what makes me wonder if it is a tournament thing?

They have very good software that triggers and flags certain gameplay anomalies that would suggest complicity between players...

And yes- Having 3 guys together on the phone or IM while in a $1000 SnG, colluding and then dumping their chips into the leader is a huge advantage...

Once upon a time, I had a few grand tied up in a paypal account that got "frozen" while a bunch of unqualified $9.00 an hour "Paypal Investigators" combined their two digit IQ's to resolve an issue with a dishonest buyer.
It came out in my favor, but I learned hard-and-fast that any "online account" that holds money without external oversight or recourse beyond their own "internal decision" is one retard away from being vaporcash.
I cash-down all of my online financials- poker, paypal and stocks- bi-monthly or after a big score.