PokerRoom.com is stealing BONUSES!?!?!?!

[W.A.Rebel]

better play in TOWER POKER, better bonuses, unlimitet 200$ bonus x10. I will never play again in PR.com in my life.

[ratholeusoul]

I whored some books through ITH on pokerroom two weeks ago... just basic 100 player points to get the books, and $15 bonus along with it. I didn't bother to email them about the $15 but it finally shipped to my account 5-6 days after I cleared it.

[Quebecker]

I had problem with Red Kings like 2 weeks ago, they had a problem with Player Point... I clear a 100$ bonus but all the points didn't count. After 6 emails, I still haven't receive my bonus ! That on OnGame network too.

[Nina]

Pokerroom also steals tourney winnings, if you recall...

[trying2]

[ QUOTE ]
Here is today's email-exchange with PokerRoom (after my prior post):



..............................
Hi There,

Thank you for contacting us.

The bonuses are being credited on a daily basis, all affected players will receive their bonuses, unfortunately the only problem is that I cannot confirm exactly when your account will be actioned. I can however confirm that this issue is resolved and they are in the process of crediting all accounts with the missing bonuses. Thank you for your patience and understanding in this matter thus far and please accept our apologies for this inconvenience.

Should you have any further queries, please do not hesitate to contact us.

Regards,
Nicole

PokerRoom.com Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PokerRoom.com
MEET THEM AND BEAT THEM
http://www.pokerroom.com/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fair, honest and secure

Did you know that PokerRoom.com is the first online pokersite to be accredited with the eCOGRA seal of approval? This means that eCOGRA states that our games are fair, that we operate honestly and behave responsibly, that monetary deposits are safe here and that winnings are paid out in a timely manner.
Click here to learn more:
http://www.pokerroom.com/help/about-pokerroom.html

On February 27, 2007 at 9:14 PM,
>
>I am still waiting for my bonus
>
>I made my first post on this issue here:
>
>http://forumserver.twoplustwo.com/sh...=0#Post8846773
>
>I will keep posting my story on other MBs, once a day, until I get a firm reply from you
>
>THANK YOU VERY MUCH
.................................................. ....


Been there ...

[/ QUOTE ]



So ... I received a reply today:

A MUST READ:

Hi Mr. ABCDEF,

Thank you for contacting support and I do apologize for the delay in replying.

I am sorry to hear that you have missed the bonus. The $75 bonus has expired on the 24th of February since bonuses are valid for 60 days (bonus was created on 2006-12-26 13:55:47) and you did not earn the 750 required player points, in order to clear the bonus.

I do apologize for the inconvenience. However as a token of our apreciation and for the delay in replying, we have placed 2 x $5,50 tournament tickets in your account, valid until 2007-03-18.

Enjoy the gaming.

Should you have any further queries, please contact us again.

Regards,
Fazlin


I AM SPEECHLESS

HELP, ANYONE?!?
PokerRoom.com Support Team

[W.A.Rebel]

L O L