WSEX: Official Monthly Thread: May. (#9 of 10.) - Page 13

DitMeMay · #**121** 05-24-2007, 10:04 AM

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I hate to sound the alarm since I'd love more traffic, but it's been 10 days since I've requested cash out via check, paying 30$ for promised 2 to 4 day delivery. Customer support has apologized for the delay and offered to reimburse me the 30$, but I want my check. I absolutely love WPEX but I think the biggest thing that needs to be focused on now for improvement is a better system for cashing out...Knowing I have to wait weeks for a cash out to process, even after paying a 30$ fee, is a rather large disincentive...

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i been waiting 1 month for my air mail check to arrive, gotta hit up support. my check better be mailed or process, if not, ill be pissed . im concerned that a couple people have said they havent even mailed the checks [img]/images/graemlins/confused.gif[/img]

Alex424 · #**122** 05-24-2007, 10:31 AM

Anyone else having issues logging in since the update?

suzy89222 · #**123** 05-24-2007, 03:03 PM

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They're cash outs are ridiculously inconsistent in every method that i've tried. At the moment, its been 10 days since I paid $30 for the quick FedEx option on a withdrawal cheque which is promised within 2-4 days business days and I just spoke to them and they haven't even processed the cheque yet.

I've had the same inconsistent speed trying to cash out with Moneybookers.

Enjoying the rake-free poker, but if they dont step up their customer service its hardly worth playing on such a small site.

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i have had nothing but good experiences with them. i have received multiple checks from them, if you choose the overnight option, it takes around a week to get it, no more than a week and a half. they also have a phone number (unlike stars), and competent people answer the phones. i really dont get why people dont play there more. people make a big deal about double FPPS on stars and they dont make a big deal about ZERO rake.

MyJunkIsYou · #**124** 05-24-2007, 06:01 PM

Well my request was last monday. so it's approaching/has exceed a week and a half for me which is why I'm starting to panic. I'm going to go check my mail right now, and if nothing, I'm going to call them and be very irate tomorrow. I'll be sure to post an update.

suzy89222 · #**125** 05-24-2007, 06:15 PM

i would not panic at all. it might be late, but they will pay. they are rated A+ on sportsbookreview.com. they are extremely reputable.

72kcoh · #**126** 05-24-2007, 06:31 PM

deep breath.. relax... you will get your check.
the $30 fee checks that used to take about a week to get are running around 2 weeks now. support told me there was a message on the cashout page about it. never saw it. yes the "2 to 4 day" promise should be changed cause i dont think that anyone has ever got a check in that time frame? but just relax this is the world we live in now.

suzy89222 · #**127** 05-24-2007, 06:33 PM

i just received a check today from them. it took 9 days. i agree, chill.

DitMeMay · #**128** 05-24-2007, 07:28 PM

i emailed support about my check, its been a month, they say it could take up to another 3 weeks. ill be patience and give wsex the benefit of the a doubt and wait for my check as this is the only cashout option right now.Them saving me tons of money in rakeback is well worth losing me few bucks on interest in my bank account.

confidoboyd · #**129** 05-24-2007, 07:38 PM

We all understand that there are some delays to be expected in the new environment. However, there's little excuse for taking 3 days to reply to an e-mail and not even answer the questions asked. There's nothing more infuriating then getting a standard customer service form response when you're being patient.

Secondly, I dont appreciate being lied to. I phoned customer service yesterday (they had sent me an e-mail on Monday saying to check back Wednesday) and at first the representative apologized and said that the cheque had been mailed earlier in the week and I should get it within a few days. Then I requested the FedEx tracking number, after being put on hold for 5 minutes they came back and fessed up to the fact that the cheque had not been processed or mailed yet, and asked that I check back on Friday.

Clearly some of you have had positive experience with the customer service, and thats encouraging, but i've yet to be treated to it.

72kcoh · #**130** 05-24-2007, 07:58 PM

your actually right about the outright lies you get told by the live help people. i guess they just tell you what you want to here. your story just reminded me.. "yes sir that check is currently on its way to you, please check back tommorow morning for a tracking number" about 5 days later i get a tracking number.

p.s. Wpex GM was a great help to me a few weeks ago. my bank would not cash the checks i had recieved, return them to me, or provide me with any information. after a few weeks dealing with the live help people trying to have new checks issued, WPEX GM stepped up and got everything taking care of in a matter of hours.
thanks