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  #1  
Old 07-25-2007, 10:52 AM
TheWorstPlayer TheWorstPlayer is offline
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Join Date: Dec 2004
Location: No longer losing money bluffing
Posts: 19,943
Default FTP customer service

Beat: I sent FTP emails about setting up the 50K HU tourney on July 9th and then again on July 14th with no response.
Brag: On July 23rd, I sent them this email "Is it typical FTP support to not respond to multiple emails for weeks? I'll be sure to let the 2+2 high stakes community know that is the case."

They responded 40 minutes later with this email:

"Hello,

Thank you for your e-mail. I sincerely apologize for the delay replying to
your request. Having forwarded your query to the Tournament Manager,
please be advised that we are taking your proposal seriously and are
definitely considering setting up high stakes tournaments like you suggest
with $10k, $20k, $30k or $50k buyin heads up tournaments.

The tournament managers are considering whether your proposal might be
more suitable as a public or private tournament and we should have a more
definite response as soon as possible. As well as researching whether
other high stakes players would be interested in entering these
tournaments. Therefore, high stakes tournaments are not a matter of if
they can happen, more a matter of when or how soon we can set these
tournaments up, whether it be in a month's time.

As you have outlined the potential demand there is for tournaments like
the one you suggest, I believe the cashier will be able to make exceptions
regarding deposit and withdrawal limits for specific high stakes players
as well as processing these transactions and distributing the funds
accordingly."

LOL.
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  #2  
Old 07-25-2007, 10:54 AM
Suigin406 Suigin406 is offline
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Join Date: Jul 2006
Location: fire isiah and minaya
Posts: 8,613
Default Re: FTP customer service

reason no. 9821734097 why stars >>> ftp
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  #3  
Old 07-25-2007, 10:55 AM
secretprankster secretprankster is offline
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Join Date: May 2007
Posts: 869
Default Re: FTP customer service

Doing it on FTP because everyone has money there? Can't imagine another reason.
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  #4  
Old 07-25-2007, 11:41 AM
hoyasaxa hoyasaxa is offline
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Join Date: Feb 2007
Location: Robusto! finally
Posts: 1,471
Default Re: FTP customer service

I once had to send them 4 emails trying to get a hand history... I needed to tell them I was going to stars before they responded
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  #5  
Old 07-25-2007, 12:09 PM
Stake Monster Stake Monster is offline
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Join Date: Jan 2007
Location: chair
Posts: 2,734
Default Re: FTP customer service

I asked them for hand histories before because I had lost them on PT. They replied with a long email on how to save hand histories on my hard drive.
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  #6  
Old 07-25-2007, 12:29 PM
Bad Beat Maker Bad Beat Maker is offline
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Join Date: Jan 2007
Location: Fort Myers, Fl
Posts: 1,159
Default Re: FTP customer service

[ QUOTE ]
I asked them for hand histories before because I had lost them on PT. They replied with a long email on how to save hand histories on my hard drive.

[/ QUOTE ]


priceless
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  #7  
Old 07-25-2007, 12:35 PM
PBJaxx PBJaxx is offline
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Join Date: Jan 2006
Location: Ship Ship
Posts: 2,601
Default Re: FTP customer service

[ QUOTE ]
I asked them for hand histories before because I had lost them on PT. They replied with a long email on how to save hand histories on my hard drive.

[/ QUOTE ]

I got the same thing. When I replied back explaining that I knew that, they sent me hands ~1 week later. Luckily for me, they only have "access" to the most recent 1000 hands or some BS like that, so they sent me a bunch of hands I already had. It was very nice of them.
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  #8  
Old 07-25-2007, 01:07 PM
Stake Monster Stake Monster is offline
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Join Date: Jan 2007
Location: chair
Posts: 2,734
Default Re: FTP customer service

and for all of the flack that UB support gets, they were 1000x better than FTP's, usually replying within 24 hrs and sending any HH i might ask for.
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  #9  
Old 07-25-2007, 01:13 PM
TheWorstPlayer TheWorstPlayer is offline
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Join Date: Dec 2004
Location: No longer losing money bluffing
Posts: 19,943
Default Re: FTP customer service

[ QUOTE ]
Doing it on FTP because everyone has money there? Can't imagine another reason.

[/ QUOTE ]
I'm talking to Stars, too. We have sent about 50 emails back and forth in the time it took FTP to send me one. Although it was a long one...
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  #10  
Old 07-25-2007, 01:18 PM
Yeti Yeti is offline
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Join Date: Jun 2004
Posts: 8,332
Default Re: FTP customer service

"I'll be sure to let the 2+2 high stakes community know that is the case."

holy [censored] no wonder they got back to you quickly
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