UltimateBet - WTF another withdrawal issue.

[jonyy6788]

epassporte.... bye

[sox148927]

I have been trying to withdraw several thousand out of my account for a month and a half now. I've attempted 6 withdrawals and everytime it's a different excuse. They're customer service is the worst I've ever dealt with. It really feels like they're trying to hold on to my money until they shut down.

[bkkdude]

it would help us to know the reasons they keep denying your withdrawls.

it took a week but they let me w\d 10% of my bankroll. i dont have a big bankroll at ub, but it just sucks when they dont want to give you your own money back.

[Feroc]

Thx for the tip. Guess I better try to cash some money out and keep my BR small there.

[questions]

I have had NO problems with UB - lately or ever.

[Eldon]

I too have played on UB for many years and never had a problem with withdrawals. I've been playing their turn bonus points into cash since it's inception; making withdrawals first thru Neteller and more recently by check. Never a problem until today when I received the following e-mail:
"We have recently been experiencing an increase in bonus abuse on our
site and our fraud department has been forced to perform security
verifications to minimize this activity. After reviewing your account, it
appears that you are collecting hours in order to convert your bonus
dollars to real money and your earnings are not related to game play. This is
a form of bonus abuse and it is not permitted on our site and if these
patterns persist, your account will be permanently closed and your
balance will be confiscated.

Please send us a copy of photo ID along with an explanation in order to
further investigate your account. Your account will remain closed until
the investigation is complete. Our Fax number is 1.800.783.9366

Thank you for your co-operation.


Nolan
Payout Security Department


Best regards,

Nolan
Withdrawal Support"

Anybody else receive this e-mail?

[tautomer]

What does "collecting hours" mean? Do you get credited with time at a table even if you're the only one there or something?

[Eldon]

I don't think you collect bonus bucks unless rake is collected and you're active in the hand.

[celiboy]

You're not alone

http://forumserver.twoplustwo.com/showfl...e=0#Post9828926

[SlapPappy]

Oh god. I think I had better cashout soon.