Flight Messup. Compensation?

[gamblore99]

I booked a flight to Nepal 2 months in advance for $1300 through an online broker called flightnetwork.com.

As usual, I lose the paper ticket a week before the trip. So I called up the company, and thai airways who are responsbile for the first 2 flights, I was told it was not a problem whatsoever by both. "Just show up and they will reissue a new ticket for $100". I do this, but they have no itenerary for me. The flightnetwork company forgot to send in my itinerary.

Buying a complete ticket on the spot to Nepal would have cost 3000, so I went halfway to thailand for 970, with the the plan of figuring the rest out from there. Tickets not booked far in advance to nepal are still fairly expensive, and its starting to get cold there. I've lost the good nepal time.

I asked for compensation from the flight broker (flight network) and they offered to refund my ticket minus the reissue fee of $100 (I never had a ticket reissued). I consider proper compensation the price of the ticket, a 1000 bucks for the extra money, stress, and problems this has caused, but I may just be dreaming. I have no experience with anything like this or with airlines/ticket brokers. Any idea what I can reasonably expect and how I should handle this?


I have proof that they never sent in my itinerary and that the screw up was there fault (besides the ticket loss).