Advice request + FTP account hack aftermath/history

[Bikini Wax]

I'm in Vegas right now and I have no [censored] clue what I'm going to do, they basicly wash their hands clean of this and satisfy themselves with banning him from FTP. I need ideas/suggestions on what recourse I can take. I know the guilty person in real life and he's poor as [censored], what's my play?


Email history...

> Hello Colleen,
>
> Thanks for writing back.
>
> Firstly, I completely understand your frustration with this issue and
> will do everything within my power to help you with this situation.
>
> Player transfers are a unique situation, in that funds of high amounts
> are always being transferred from player to player on our site. We
> certainly have security measures when processing them as we take into
> account players relationship with one another, account information, and
> so on.
>
> When assessing your player transfer to joejean19 it is not in our right
> to email you in directly and ask you about the nature of the transfer
> without some sort of indication that something fraudulent has occurred.
>
> As you are aware of, XXXXXXXXXXX is your friend and you frequent his Poker
> Club often. You've initiated transfers to this player in the past
> before for a variation of amounts the last being for $6705.
>
> Your last big transfer prior to the events that transpired occurred on
> October 27, 2007 for $10,000.
>
> The transfers of XXXXXXX and XXXXXX did not seem out of the ordinary
> as it occurred with Joejean19 and was within a reasonable range of your
> latest transfers.
>
> We apologize that if you think that our measures are not secure for
> transfers, but please understand that player's are accountable for their
> own account security and who logs and plays on it.
>
> With all this being said, we have made the determination that Nez Gros
> is indeed guilty of accessing your account and other accounts from the
> Poker Club. His account has been appropriately dealt with and his
> business no longer welcome on our site.
>
> Colleen, once again, I'm sorry that this happened to you but Full Tilt
> Poker cannot shoulder the responsibility and reimburse funds from such
> events. If the funds were recoverable and not lost at the table, it
> would have been a different story, but unfortunately they were simply
> joyrided away on the tables to legitimate players.
>
> We hope you can understand this position of ours.
>
> In conclusion, your account will be closed as the hacker in this case
> changed your registered email address and possibly your account
> password. As such, you will need to create a new account with us,
> whereby we will transfer your FTP points to it. Please ensure that the
> account created is registered to this current email address that you are
> writing in from.
>
> Thanks for your patience, cooperation, and understanding.
>
> We hope to hear back from you soon.
>
> Regards,
>
> Kevin L
> Security and Fraud
> Full Tilt Poker
>
> ----------------------------------------------------------------------
> Please remember never to give out your password or enter
> account details over the Internet. Full Tilt Poker staff will
> never ask you for your password. For your security, always
> keep this information a secret.
>
> Learn, Chat, and Play with the Pros
> ----------------------------------------------------------------------
>
>
> Original Message Follows:
> ------------------------
>
> .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE:
> 10pt; FONT-FAMILY:Tahoma } I nearly pointed out the fact that as a high
> volume player that only plays your site I think I should have some sense
> of security, is it not odd that someone completely depleats my account
> in 3 hours and not one question is asked? Very dissapointing coming from
> a "top online site" - maybe ill just go see david benyamine tomorrow in
> bobbys room and ask him for my money back so I can feed my kids that
> should work? How can someone flat out steal 50k from me and I have no
> recourse?
>
> > Date: Wed, 7 Nov 2007 18:16:11 -0800
> > From: security@fulltiltpoker.com
> > To: bikiniwaxftp@hotmail.com
> > Subject: RE: account hacked (KMM4281671I19928L0KM)
> >
> > Hello Colleen,
> >
> > Thanks for the email.
> >
> > First, thanks for your quick responses and cooperation.
> >
> > We can confirm that Nez Gros has previously logged into your main PC,
> we
> > sincerely encourage you to get your PC checked by a professional for a
>
> > keylogger on the system.
> >
> > However, we do notice that you logged into the Poker Club on September
>
> > 30, 2007 at 4:38 GMT time. As such, it is possible that you were
> > compromised then, but more than likely we suspect that your personal
> PC
> > has been compromised as Nez Gros logged into your main computer days
> > before the hack occurred.
> >
> > As of right now, we cannot fully confirm the guiltiness of Nez Gros,
> but
> > our preliminary evidence is very suggestive of this.
> >
> > We will keep you updated on this matter.
> >
> > Should you have any further information on this, please let us know.
> >
> > Appreciate your cooperation, patience, and understanding Colleen.
> >
> > Regards,
> >
> > Kevin L
> > Security and Fraud
> > Full Tilt Poker
> >
> > ----------------------------------------------------------------------
> > Please remember never to give out your password or enter
> > account details over the Internet. Full Tilt Poker staff will
> > never ask you for your password. For your security, always
> > keep this information a secret.
> >
> > Learn, Chat, and Play with the Pros
> > ----------------------------------------------------------------------
> >
> >
> > Original Message Follows:
> > ------------------------
> >
> > .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE:
> > 10pt; FONT-FAMILY:Tahoma } The Original 6,7k transfer was made from my
>
> > laptop that i brought to the club, so yes i was there but didnt use
> one
> > of their PCs -
> >
> > XXXXXXXX is a dealer at the club and I'm 90% sure he's guilty of
> > this... because I cant seem to find the keylogger in question on my
> > laptop - that would mean it had to be on my PC and only a few people
> > have been on my PC and he's one of them.
> >
> > I'll have to check out my PC when I'm back in Montreal
> > > Date: Wed, 7 Nov 2007 17:35:47 -0800
> > > From: security@fulltiltpoker.com
> > > To: bikiniwaxftp@hotmail.com
> > > Subject: RE: account hacked (KMM4281488I19928L0KM)
> > >
> > > Hello Colleen,
> > >
> > > Thanks for writing back.
> > >
> > > Can you please explain what your relationship is to playerID: Nez
> Gros
> > >
> > > Can you recall the computer you logged into for the 6.7K transfer?
> Is
> > > this your own personal computer?
> > >
> > > From our records this transfer of $6.7K was made from the Poker Club
>
> > in
> > > question, yet you informed us that you have never logged into the
> > Poker
> > > Club. Please explain this discrepancy.
> > >
> > > We appreciate your understanding with this one and hope to hear back
>
> > > from you soon.
> > >
> > > Regards,
> > >
> > > Kevin L
> > > Security and Fraud
> > > Full Tilt Poker
> > >
> > >
> ----------------------------------------------------------------------
> > > Please remember never to give out your password or enter
> > > account details over the Internet. Full Tilt Poker staff will
> > > never ask you for your password. For your security, always
> > > keep this information a secret.
> > >
> > > Learn, Chat, and Play with the Pros
> > >
> ----------------------------------------------------------------------
> > >
> > >
> > > Original Message Follows:
> > > ------------------------
> > >
> > > .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE:
>
> > > 10pt; FONT-FAMILY:Tahoma } the 6700 was made by me the day before i
>
> > left
> > > for vegas, the other two are not me.
> > >
> > > yeah i hope you guys get phone security so next time i lose 50k i
> can
> > > talk to someone
> > >
> > > > Date: Wed, 7 Nov 2007 17:07:44 -0800
> > > > From: security@fulltiltpoker.com
> > > > To: bikiniwaxftp@hotmail.com
> > > > Subject: RE: account hacked (KMM4281200I19928L0KM)
> > > >
> > > > Hello Colleen,
> > > >
> > > > Thanks for writing in.
> > > >
> > > > While we understand your frustration with the issue in question,
> > > please
> > > > be assured that Full Tilt Poker's security measures are not to
> blame
> >
> > > for
> > > > this incident.
> > > >
> > > > After a thorough review of your account, I can inform you of the
> > > > following information:
> > > >
> > > > 1) Your initial transfer of $6705 made to joejean19 on 11/4/2007
> > 4:41
> > > > GMT was from a computer that you have previously used in the past.
>
> > In
> > > > fact this computer appears to be your secondary computer, but once
>
> > > > seemed to be your primary computer. Please clarify whether this
> > > > transfer was initiated by you or not.
> > > >
> > > > 2) The following transfers of $19665 and $2858.10 were made on
> 11/5
> > > > 20:11 GMT time and 11/5 22:44 GMT from a computer which appears to
>
> > be
> > > > from the Poker Club in question. Again, please clarify whether
> these
> >
> > > > transfers were initiated by you or not.
> > > >
> > > > Colleen, please understand that Full Tilt Poker has security
> > measures
> > > in
> > > > place, no hacker compromised into our system. What occurred here
> > > > appears to be a personal computer security problem, perhaps within
>
> > the
> > >
> > > > Poker Club. Full Tilt Poker is not responsible for ensuring the
> > > > security of each players own personal security.
> > > >
> > > > Please again be assured that this is not a random person who
> > attacked
> > > > your system, this appears to be a calculated attack on the Poker
> > club
> > > > and on your account using keylogger system viruses and the like.
> > > >
> > > > Unfortunately, Full Tilt Poker does not offer phone support at
> this
> > > > time, but it is something we are looking into going forward for
> our
> > > > customers.
> > > >
> > > > We appreciate your understanding with this matter and look forward
>
> > to
> > > > hearing from you soon.
> > > >
> > > > Kind Regards,
> > > >
> > > > Kevin L
> > > > Security and Fraud
> > > > Full Tilt Poker
> > > >
> > > >
> > ----------------------------------------------------------------------
> > > > Please remember never to give out your password or enter
> > > > account details over the Internet. Full Tilt Poker staff will
> > > > never ask you for your password. For your security, always
> > > > keep this information a secret.
> > > >
> > > > Learn, Chat, and Play with the Pros
> > > >
> > ----------------------------------------------------------------------
> > > >
> > > >
> > > > Original Message Follows:
> > > > ------------------------
> > > >
> > > > .hmmessage P { margin:0px; padding:0px } body.hmmessage {
> FONT-SIZE:
> >
> > > > 10pt; FONT-FAMILY:Tahoma } Yes he runs a poker club, about 20-25
> > > players
> > > > a night I assume. I never logged in from a PC at the club - and
> why
> > > > isn't there any security mesures put in place to protect me
> against
> > > > this? I've been a loyal custommer for awhile, generated a fair
> > amount
> > > of
> > > > rake wouldn't a 1minute phone call or verification do the trick
> > maybe?
> > > I
> > > > find it ridiculous that some random person can hack into my
> account
> > > and
> > > > you guys do nothing about it
> > > >
> > > > > Date: Wed, 7 Nov 2007 16:08:05 -0800
> > > > > From: security@fulltiltpoker.com
> > > > > To: bikiniwaxftp@hotmail.com
> > > > > Subject: RE: account hacked (KMM4280582I19928L0KM)
> > > > >
> > > > > Hello Colleen,
> > > > >
> > > > > From our understanding XXXXXXXX runs a Poker Club of sorts,
> have
> > > you
> > > > > played in this Poker Club before? About how many players play in
>
> > > this
> > > > > club?
> > > > >
> > > > > If you have played at this club, please do not use any computers
>
> > > > anymore
> > > > > from that location. We have been informed that there are
> possible
> > > > > keylogger systems on the computers there and that is how the
> > > hackings
> > > > > can be explained.
> > > > >
> > > > > Right now, we can inform you that the funds you have sent
> > XXXXXXXXXXX
> > > > are
> > > > > no longer in the account. XXXXXXXXX has also emailed us in
> > regarding
> > >
> > > > > his account being compromised and about the keylogger systems.
> > > > >
> > > > > Unfortunately these funds were lost at the tables to legitimate
> > > > players
> > > > > and cannot be reimbursed.
> > > > >
> > > > > We will keep you updated on these matters.
> > > > >
> > > > > Regards,
> > > > >
> > > > > Kevin L
> > > > > Security and Fraud
> > > > > Full Tilt Poker
> > > > >
> > > > >
> > >

[Bikini Wax]

long story short he installed a key logger at the club I play at and on my PC at home - stole our money and played 200/400 and now I'm [censored]

[kyleb]

That's really bad, but there's nothing they can do to recover your money. To be honest, you shouldn't be playing at public computers with that much money at stake simply because anyone could have done this.

I hate to sound like a dick, but it's primarily your fault.

[Bikini Wax]

I agree with everything you mentioned but I never used their computer, he key logged MY PC -

now I guess I should ofhad better protection, but its 99% sure it's that guy do I have any legal recourse?

[foxw00ds player]

why would the hacker waste time "joy riding" sounds shady would request history and see who he lost the most too. That sucks.

Get a pc for home and a laptop for traveling I guess.

[edfurlong]

Maybe you can get rakeback if you didn't have it before. [img]/images/graemlins/frown.gif[/img]

[Bikini Wax]

he lost 2 buyins at 200/400 PLO to DB thats all I know

[prodonkey]

how did he put a keylogger on your pc? You know the guy in person.. what's the problem with taking matters into your own hands?

[pygmyhipo]

[ QUOTE ]
I know the guilty person in real life and he's poor as [censored], what's my play?


[/ QUOTE ]

Wow, what a disaster! None of your choices looks good:

1. Ask FullTilt to eat the loss. They already said no.

2. Ask David Benyamine to give up the winnings. What would you do if you were him?

3. Sue the guy in civil court (where did this happen by the way?). That would be slow and expensive, and even if you win the guy has no money and won't pay. So that' pretty worthless.

4. File criminal charges of theft, wire fraud, computer tampering, etc. If it gives you any satisfaction to see the guy go through the wringer, that is. Even with help from FullTilt's evidence, I doubt he'd be found guilty in the end anyway.

-pyg

[Rek]

Obviously none of this is the fault of FTP. You know the guy and through your own lax security he has been able to get your money. Hard way to learn a lesson but nobody's fault apart from yours.

If you know it is him just purchase a baseball bat and play a game with him.