Do you trust ongame (pokerroom, hollywood and even daniels fullcontact

[Phresh]

[ QUOTE ]
C u at the tables.

[/ QUOTE ]

lawl

[Kneel B4 Zod]

[ QUOTE ]
We have our own experts, our own organization and also our own refund policies which covers PokerRoom.com players alone. We adhere to the rules set by the Network but we have incorporated, within our services, several routines in place to ensure that players who get caught up in matters of security are treated with extra care.

[/ QUOTE ]

is this Randy Moss?

[shakingspear]

[ QUOTE ]
C u at the tables.


[/ QUOTE ]

I suppose after writing a novella-length response it's reasonable to shave off some typing time there at the end.

[wardkaew]

[ QUOTE ]

Please do not make the mistake of confusing PokerRoom.com with any other operator within the Ongame Network nor the network itself.

External Forum Support
PokerRoom.com
---------------------------------
Meet Them and Beat Them

[/ QUOTE ]

"Ongame, a subsidiary of bwin Interactive Entertainment AG, is a world leader in digital entertainment with a focus on poker. It develops and markets everything from stand-alone products to turnkey solutions in poker and casino games for digital media. The company owns one of the world's most popular poker networks, Ongame Network with around 8.6 million registered players and several own gaming sites, including PokerRoom.com , EuroPoker.com, eCardroom.com and HoldemPoker.com"
http://www.ongame.com/

So why dont you call some people at Ongame and ask them whats up with irishcurve's case ? Or is PokerRoom/ongame fine wth the procedure of just freezing accounts for unspecified periodes of time without producing any evidence ??

If so, im leaving aswell.. so maybe i wont "C U"

[irishcurve08]

How is this isolated to just pokes poker? Pokerroom how about the fact that you wont cash out any of the higher players cashouts for the past month. Lets also proceed to explain that i was assured by adam that he doesnt handle any of the security issues but rather ongame does and he has no control over ongame. So you saying you're on a different skin makes a difference? Nope everyone is still using the same crappy security with the same issues. Contact ongame ask how many accounts are experiencing similar problems. Something isnt right with ongame right now and that is obvious. saying they treat 25 cent players the same as those that play 25-50 no limit is very true. The support is terrible. They are blocking my account with no valid explanation or proof and telling me to be satisfied. That is just plain rediculous

[Soul Rebel]

[ QUOTE ]
We have our own experts, our own organization and also our own refund policies which covers PokerRoom.com players alone. We adhere to the rules set by the Network but we have incorporated, within our services, several routines in place to ensure that players who get caught up in matters of security are treated with extra care.

[/ QUOTE ]

This, in my experience, is absolutely false. I received no extra care whatsoever when my account was blocked for no reason in May. I got the same runaround that Irish got with BS emails, phone calls that accomplished nothing, and managers that always said they'd call me back and didn't. When my account was blocked, all Pokerroom wanted was documention that I actually exist. I faxed everything (at a $10 cost to me since it was international) within 48 hours, yet it took almost 4 weeks for the account to open. Their support is so bad its scary, and its the worst I've ever encountered on the internet.

Pokerroom.com, to come on here and say that you guys treat these matters professionally and carefully is completely ridiculous. You respond to emails 6 days later, your phone staff, while courteous, are completely powerless and ineffective, and many departments (ie, security) are incredibly difficult to get a hold of.

[ QUOTE ]
By playing on PokerRoom.com you give us the right to suspend your account at ANY time should our systems detect anything that could be considered suspicious.

[/ QUOTE ]

Your policy of blocking accounts under suspicion would be fine IF you handled these matters promptly, fairly, and with good communication. Since you have proven to me that you don't, I think players are taking great and unnecessary risks playing on your site. My account was frozen pending documentation. But it took 3 weeks to unblock it?? That is absurd, incompetent, and frigtheningly inefficient. Why should I take this risk when I can go to a skin and not have to worry about my sometimes-5 figure account being frozen? Furthermore, the way this statement is worded, it looks as if Pokerroom freezes accounts immediately based on computer-generated findings, without any human analysis. That is incredibly alarming, and might partially explain why it is so difficult to get accounts re-opened. Generally, sites use computer analysis to red flag incidents for people to look at later, not to insta-block accounts. If that is what happens, I'm not surprised, but I think everyone needs to consider the huge implications of such a policy.

Other ongame skins have been great in all regards (Hollywood Poker, Hold'em Poker) but I will never play at Pokerroom again, and I would encourage all other Ongame players to use a skin and not Pokerroom.

[Happy Time Harry]

LOL at all the FCP boys chiming in...

Why does everyone keep insisting irishcurve got his account locked for prior collusion? Why would Ongame give him a BS excuse about colluding with two players he's never seen before instead of giving him a legitimate excuse (and some HHs!) pertaining to his prior colluding?

Irish,

Find Andrew Karpinksi right away and pay him to coach you on the ways of 2+2 posting. Then when your post count reaches 5000+, maybe your money situation will turn out more like this guys.

[Clayton]

gg poker room. i was abt to deposit money there too. thanks for heads up.

[irishcurve08]

Ya well they will be seeing me in court soon that is a gaurantee. Woulda been cheaper for them to pay me out and call it a day, but instaead giving me no proof whatsoever and blocking my account without atleast giving me my profits, thats extremely bad business practices and im sure noone else would like to go through the same or similar.

[irishcurve08]

I made this thread because durrr recommended i do so in hopes that the word will get out about what is going on and in hopes that more people will come forward, because from what i hear theres atleast 10 people in similar situation