Incident at Wynn
Earlier this morning I witnessed a mild incident between a player and a dealer at Wynn, please comment on how you think the dealer handled the situation and, if you think he/she handled it poorly what he/she could have done better.
The player won a and tipped the dealer a buck. Dealer may or may not have said thank you, I didn't hear. A few seconds passed and the player commented "you don't say thank you when you receive a tip? The dealer responded curtly "I said thank you sir." Player comes back with "no you didn't" and they argued for several minutes, slowing down but not stopping the action. Obviously in the dealer's corner was "I said thank you" and in the player's was "no you didn't"
The player decided to rack up and leave. As he was doing so he was bitching about dealer to his neighbors. The dealer interjected "if you have a problem please call the floor." Player responded with "shut up, I wasn't talking to you." At this point the dealer stopped the action and called for a floorperson.
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