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  #401  
Old 08-15-2007, 08:50 PM
1p0kerboy 1p0kerboy is offline
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Join Date: Nov 2003
Location: 492k
Posts: 6,026
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

Who do I need to email to get my money back and to get off your billing list?

And can you compensate me for having to waste time to do this along with refunding me for the months I got billed where I didn't have the service?
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  #402  
Old 08-15-2007, 08:57 PM
1p0kerboy 1p0kerboy is offline
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Join Date: Nov 2003
Location: 492k
Posts: 6,026
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

Guys, be careful when you are dealing with this company.

It took SEVERAL emails AND posts (in this thread) just to get my service canceled.

And now they're still billing my credit card.

Very shady business practice.
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  #403  
Old 08-15-2007, 09:18 PM
timtowdi timtowdi is offline
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Join Date: Oct 2005
Location: Vancouver, Canada
Posts: 30
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

When I try to double-click on a table one of my buddies are sitting on it looks like it is searching for the table, then a second window pops up - "You must run poker client to open table."

Does anyone else have this problem on stars? My stars client is open and showing the same stakes as the buddy is sitting at.. Am I missing something?

Thanks!
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  #404  
Old 08-16-2007, 02:34 AM
Poker Pro Poker Pro is offline
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Join Date: Mar 2007
Posts: 238
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

Dear Mr. 1p0kerboy,
Poker Pro Labs would never purposely charge your card after you have canceled our service. Please contact customer support at pokerprolabs.com for a refund if you have yet not received one.
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  #405  
Old 08-16-2007, 09:28 AM
kidpokeher kidpokeher is offline
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Join Date: Apr 2006
Location: value shoving
Posts: 2,115
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

Right now no one is showing up. Working for anyone else?
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  #406  
Old 08-16-2007, 09:31 AM
dotbum dotbum is offline
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Join Date: Oct 2006
Location: France
Posts: 311
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

[ QUOTE ]
Right now no one is showing up. Working for anyone else?

[/ QUOTE ]

"Smart Buddy data server is inaccessible.

Unable to connect to the remote server"

Been like that a lot recently...
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  #407  
Old 08-16-2007, 02:08 PM
Poker Pro Poker Pro is offline
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Join Date: Mar 2007
Posts: 238
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

We had an issue with the remote server but everything is up now.
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  #408  
Old 08-16-2007, 02:14 PM
Poker Pro Poker Pro is offline
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Join Date: Mar 2007
Posts: 238
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

[ QUOTE ]
[ QUOTE ]
Right now no one is showing up. Working for anyone else?

[/ QUOTE ]

"Smart Buddy data server is inaccessible.

Unable to connect to the remote server"

Been like that a lot recently...

[/ QUOTE ]

If this is a common problem for you, you should contact support. I have seen this before but it reconnects a few seconds later. I have my smart buddy running 24/7 and only get this 1-2 times a month for a few seconds.
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  #409  
Old 08-16-2007, 11:54 PM
Poker Pro Poker Pro is offline
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Join Date: Mar 2007
Posts: 238
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

New Release
We have added the feature to drag and drop players from one category to another. We also added the option to sort your buddies in alphabetical order.
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  #410  
Old 08-17-2007, 03:05 AM
kidpokeher kidpokeher is offline
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Join Date: Apr 2006
Location: value shoving
Posts: 2,115
Default Re: New Software Announcement – Smart Buddy,the universal poker buddy

Can you check to see why the Stars table opener sometimes closes the entire Stars client when it opens a table? I don't have any additional information I can give because it seems to happen at random, but it's really annoying.
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