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#32
06-04-2007, 11:54 PM
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Re: Full Tilt makes mistake, admits it, forces me to pay for it
[ QUOTE ]
Hi 2+2, I'd like to apologize for this particular situation. This was a case where one of our customer service reps did not realize that Steve would be affected by his re-deposit from ePassporte. Full Tilt Poker covers these charges as you guys know, and the agent did not make the connection that Steve would be "charged" for his deposit via his MGR/rakeback. Unfortunately, our rep was answering Steve under the premise that he wasn't charged anything to deposit from his ePassporte account. As you saw, when one of our Team Leads saw the situation, he took corrective action, and handled the situation properly. We've since addressed the situation with our rep, and have taken steps to insure this doesn't happen again. Sean [/ QUOTE ] Sorry, but this is unacceptable. How often does a FullTilt rep make an error in the customer's favor? My guess would be never. 
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#34
06-05-2007, 07:53 AM
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Re: Full Tilt makes mistake, admits it, forces me to pay for it
[ QUOTE ]
[ QUOTE ] Hi 2+2, I'd like to apologize for this particular situation. This was a case where one of our customer service reps did not realize that Steve would be affected by his re-deposit from ePassporte. Full Tilt Poker covers these charges as you guys know, and the agent did not make the connection that Steve would be "charged" for his deposit via his MGR/rakeback. Unfortunately, our rep was answering Steve under the premise that he wasn't charged anything to deposit from his ePassporte account. As you saw, when one of our Team Leads saw the situation, he took corrective action, and handled the situation properly. We've since addressed the situation with our rep, and have taken steps to insure this doesn't happen again. Sean [/ QUOTE ] Sorry, but this is unacceptable. How often does a FullTilt rep make an error in the customer's favor? My guess would be never. [/ QUOTE ] Yes, but you certainly don't want to punish them for ultimately doing the right thing.
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#35
06-05-2007, 10:44 AM
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Re: Full Tilt makes mistake, admits it, forces me to pay for it
[ QUOTE ]
they screwed me out of a bonus by a so called misunderstanding thus i with drew all my money have not returned and will only when hell freezes over [/ QUOTE ] Is this a poem?
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