Cashier's error at the Vic - no reward for being honest?

[Mr Rick]

They should have comped you something. Because it took them 10 minutes to get back to you its likely supervisors were involved reviewing tapes but it is possible a cashier was counting the register. And it sucks that the thank you was half assed.

I believe you helped out the cashier though. Most places I have worked where there was a register involved, people were accountable for significant deviations when their shift ends.

[Clarkmeister]

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You want a reward for not stealing?

I'm not saying they couldn't have done more, and at the very least been earnest. But once you know they gave you too much, it's on you to return the cash. It's basically theft at that point.

If they returned an overpaid $100 to you, would you feel obligated to give them a reward?

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returning the extra chips was the right thing to do but this process did inconvenience him (10 minutes of waiting) for something that was entirely the casino's fault. it's not unreasonable to expect a little something in return. by being honest he saved their staff a lot of time and effort which might have been spent trying to track down the missing money later. that's not something that they should want to discourage. just comp the guy a cheeseburger and everyone's happy.

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I don't disagree that a $10 comp would've been nice on the casino's part, but I do find it pretty distasteful and a sad commentary that people are like "I did the honest, moral thing, give me a monetary reward!" GMAFB.

[Annorax]

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You want a reward for not stealing?

I'm not saying they couldn't have done more, and at the very least been earnest. But once you know they gave you too much, it's on you to return the cash. It's basically theft at that point.

If they returned an overpaid $100 to you, would you feel obligated to give them a reward?

[/ QUOTE ]

returning the extra chips was the right thing to do but this process did inconvenience him (10 minutes of waiting) for something that was entirely the casino's fault. it's not unreasonable to expect a little something in return. by being honest he saved their staff a lot of time and effort which might have been spent trying to track down the missing money later. that's not something that they should want to discourage. just comp the guy a cheeseburger and everyone's happy.

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I don't disagree that a $10 comp would've been nice on the casino's part, but I do find it pretty distasteful and a sad commentary that people are like "I did the honest, moral thing, give me a monetary reward!" GMAFB.

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True. If the cashier screws up and pays out an extra 1k GBP, and you give it back, you're not even getting 100 GPB as a reward for that. If you get a buffet comp, be happy, because the casino was probably well within its rights to have security take you to the backroom and take the money back.

[Luisgallo]

I think giving the 100£ back is up to the individual since the subject is a casino where words like "ethic" and "moral" really find new boundaries.

As played, when you see no comp I would have actually stood up and ask management if this is the way they encourage regulars (you did not specify you kinda are) to behave honestly.

London is not Vegas and comps do not come for granted, at least they would know how to behave in the future when similar situations will arise again.

My 2 cents.

[betgo]

What do you want a medal? Just give the money back. It will give you good karma.

[redfisher]

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What do you want a medal? Just give the money back. It will give you good karma.

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Karma is BS. Give the money back because it's right.

The casino should clearly reward this action if they offer comps at all. A $10 food comp doesn't cost them anywhere close to $10. All their overhead is covered. They're looking at just the material cost to cover the comp. If they can't pony up a club sandwich, stick 'em at every opportunity. Karma may be BS, but it can be a [censored] for them!

[Rootabager]

Dude the cashier has no power to give you a comp. they are pretty low on the totem pole. He was prolly just happy no one caught it earlier.

You got rewarded with a 100 extra dollars already and you gave it back. Your reward should be feeling good about yourself for giving the money back.

[killsadie]

uh the obv win-win situation here is to keep the money.. duh?

[Paul Levy]

Thanks everyone for your opinions. I think this thread has alredy expressed all it potential, so I'd like to make a couple of final comments before it dies away.

1) I didn't mean to question the right course of action on my side. I didn't ask "do I give it back or not". There are no doubts around which is the 'right' thing to do.

2) My question was mostly around whether under the same circumstances a comp would be standard practice in most casinos, or if it's unheard of, or if it's anywhere in between

3) That casino doesn't have a formal comp system, but I remember reading some ads where they were offering a free breakfast if you played slots before 1pm or something like that, so they would have had the latitude to do it if they wanted.

[hauchen]

LOL just pretend that u didn't find out that u got too much money. problem solved!