Site says they can't return my funds cuz I"m in the US, help plz! - Page 3

Barrin6 · #21 08-31-2007, 03:27 PM

Bump,
this sucks.

Thank god I stayed away from sites that had at least a hint of Prima' blood.

bkholdem · #22 09-01-2007, 02:39 AM

I want to let everyone know that my sitation with Code Poker/The Palace Group has been successfully resolved!

DMoogle · #23 09-01-2007, 02:54 AM

[ QUOTE ]
I want to let everyone know that my sitation with Code Poker/The Palace Group has been successfully resolved!

[/ QUOTE ]
Excellent. Details?

chrisptp · #24 09-04-2007, 10:47 AM

tonygpoker still refuses to pay me my 3k. runaroundathons from support.

bkholdem · #25 09-05-2007, 10:01 AM

[ QUOTE ]
tonygpoker still refuses to pay me my 3k. runaroundathons from support.

[/ QUOTE ]

I got a satisfactory resolution to my problem. It was a headache, but i did it.

You need to get above the front line support people and communicate with people who have actual power, actual decision making authority. Then you have to simply convince them that it is in their best interests to make things right by you.

Who owns Tony G poker? Who is the ultimate parent company? Who are the regulatory authorities? Who are the company officers? Who are their friends and business associates, or potential future business associates? Who are their investors? Who are their sponsors and advertisers? Who are their customers and potential future customers? Who are their competitors?

Operate from a pain/pleasure principle and make it more painful for them to not pay you than it is to pay you. I was originally quite pissed off (as you may have gathered). I was also willing to go to extra ordinary lengths to get satisfaction. Now I am at peace with the situation as the matter has been successfully resolved.

But you need to get to the people who have power and decision making authority. Dealing with the customer support reps who have preprogrammed responses to spit out and no authority to acutally DO anything is not going to help you.

Where there is a will, there is a way. Do you have the will to make this happen? How committed are you? Right now they have 3k in their pockets and are paying some college kids 10bucks and hour to cut and pasted "sorry, it's our policy" to your queries. Sounds like they have found a way to keep your money if you don't change your tactics.