#21
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Re: FTP owes me $5,000, still waiting...
http://forumserver.twoplustwo.com/showfl...part=1&vc=1
A lot of people have requested check recently. THe above thread consists mainly of people who are succcessful at receiving their checks. |
#22
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Re: FTP owes me $5,000, still waiting...
ok, i guess they really did forward my e-mail
new e-mail i just got Hello Peter, We sincerely apologize for the ongoing delays that you are experiencing with receiving your overdue check. We have asked our check processors to investigate this matter so that we can give you a concrete answer as to when you can expect your check to arrive. according to our spreadsheet it does show that your check was sent out. Again, we apologize that you have had to wait this long as it was due to the direct result of us not having a check processor that could meet all our needs and then, finally, locating one that could. This caused a very large backlog resulting in some very lengthy delays and some players not receiving their checks. We have sent this request to our new processors as urgent, as we want to ensure that all checks reach their destination. We appreciate your ongoing patience and, again, we apologize for the time that you have had to wait. We will contact you back with further information when our processors inform us as to the whereabouts and expected delivery of your check. Regards, Debbie Full Tilt Poker Senior Cashier |
#23
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Re: FTP owes me $5,000, still waiting...
Lol, I'm not entirely sure, because I just skimmed through it, but I believe that is the same e-mail OP got, word for word. Seems this may be happening to a lot of people.
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#24
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Re: FTP owes me $5,000, still waiting...
Still have not gotten my January 24, 2007 check. A few days ago, I got the form email saying FTP was sending the matter to their check department and marking it as "urgent", but I have yet to hear back from them since. I wonder what the term "urgent" means to FTP.
How about you guys? Anyone had any luck or further communication with FTP? |
#25
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Re: FTP owes me $5,000, still waiting...
Update: Swear words in your emails do not help [img]/images/graemlins/smile.gif[/img]
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#26
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Re: FTP owes me $5,000, still waiting...
Hello xxxxxx,
We sincerely apologize for the ongoing delays that you are experiencing with receiving your overdue check. We have asked our check processors to investigate this matter so that we can give you a concrete answer as to when you can expect your check to arrive. Again, we apologize that you have had to wait this long as it was due to the direct result of us not having a check processor that could meet all our needs and then, finally, locating one that could. This caused a very large backlog resulting in some very lengthy delays and some players not receiving their checks. We have sent this request to our new processors as urgent, as we want to ensure that all checks reach their destination. We appreciate your ongoing patience and, again, we apologize for the time that you have had to wait. We will contact you back with further information when our processors inform us as to the whereabouts and expected delivery of your check. Regards, Debbie Full Tilt Poker Senior Cashier ---------------------------------------------------------------------- Please remember that no one will ever ask you for your password or account information, not even support. Please use good common sense and keep your password a secret. Learn, Chat, and Play with the Pros. 100% Initial Deposit Bonus - www.fulltiltpoker.com This e-mail dated 3/21/07 Nothing since then. My $7000 cashout was approved on 2/15/07 I did receive 1 check for 3500 on march 9. Still waiting for the rest. No respond to my pm from FTPDoug. This site is crap with no CS. |
#27
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Re: FTP owes me $5,000, still waiting...
[ QUOTE ]
Update: Swear words in your emails do not help [img]/images/graemlins/smile.gif[/img] [/ QUOTE ] I am still getting the run around from Full Tilt. Their communication to me is inconsistent and the customer service is horrible. I get a new date my check was supposedly sent out every other email. I think I have been given five or six supposed delivery dates ranging back to January up until various days in March. What kind of service is this? My later emails to Full Tilt have expressed real frustration, but I always try to remain completely polite, and I do not swear. I have plead for help, but nothing seems to work. I have asked Full Tilt for both the check number and the mail tracking number. They won't give me either. Instead, Full Tilt just keeps repeating the same mantra over and over to me: "We have sent your inquiry to department X. We will get back with you as soon as possible. In the meantime, we thank you for your continued patience." This statement was acceptable for a while, but Full Tilt has been repeating essentially this same thing for two+ months. It's getting old. |
#28
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Re: FTP owes me $5,000, still waiting...
Try emailing them more often...
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#29
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Re: FTP owes me $5,000, still waiting...
Ugh, I thought I was immune to the BS, but it appears one of my checks hasn't shown up and is fairly long overdue now.
I ordered one early in march (after ppl started reporting checks actually arriving), received it 2wks later, cashed it, no problems. Soon after I ordered 2 more within a couple days of each other. I've only received one, and it's been well over a week since I received the first of the two. I actually suspect that the check I received was the second one I requested and the first is missing somewhere, based on the dates when the checks were cut. I just reluctantly ordered 2 more this week. I've already written to support once about the missing check, they seemed to brush it off and honestly it hadn't been that long yet. I'm planning on some more strongly worded e-mails next week. I still have a bunch of money on FTP I need out (still actively playing there profitably too), and ePassporte seems totally unreasonable (and very unwilling to act as a cashout device). |
#30
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Re: FTP owes me $5,000, still waiting...
[ QUOTE ]
ePassporte seems totally unreasonable (and very unwilling to act as a cashout device). [/ QUOTE ] Why do you say this? |
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