FTP locks my account for excess transfers, refuse to answer emails.

[selurah]

[ QUOTE ]
I can't take any more of this time for me to move the BR to the land of gifts instead of RB...

[/ QUOTE ]

Seriously jeffman, I quit playing there about a month ago and am not even considering going back at the moment. It's just not worth it when crap like this keeps coming up time and time again. I've never had a problem there but who knows when my luck is gonna run out. I keep my money on Stars now where I know that it is safe.

[limitninja]

This is why my first account got locked, I made a deposit of $ 600 using my debit card on full tilt.

They charged it 3 times for a total of $ 1800, actually none of the charges were $ 600 even they all were like 604, 605 etc. I emailed Full Tilt, they told me that it is my banks fault, so I waited 14 days to see if these were only authorization of actual charges, after 2.5 weeks the charges remained meaning they were charged by Full Tilt's processor, I am sure that is a completely seperate entity located in the Phillipines.(that was the location for those transactions). I emailed Full tilt again they told me again to contact my bank, that they have my money. Than I had another ongoing issue with Full Tilt and they sent me a threatening email that they will close my account and will confiscate the rest of my money. I am pretty sure I posted that email when I first signed up on 2+2. After another email it was obvious that they weren't going to do anything about it. Thus I was forced to contact my bank and dispute those transactions, and after that Full tilt closed my account and sent me an email asking why I did it.

[boohaa12]

[ QUOTE ]
This is why my first account got locked, I made a deposit of $ 600 using my debit card on full tilt.

They charged it 3 times for a total of $ 1800, actually none of the charges were $ 600 even they all were like 604, 605 etc. I emailed Full Tilt, they told me that it is my banks fault, so I waited 14 days to see if these were only authorization of actual charges, after 2.5 weeks the charges remained meaning they were charged by Full Tilt's processor, I am sure that is a completely seperate entity located in the Phillipines.(that was the location for those transactions). I emailed Full tilt again they told me again to contact my bank, that they have my money. Than I had another ongoing issue with Full Tilt and they sent me a threatening email that they will close my account and will confiscate the rest of my money. I am pretty sure I posted that email when I first signed up on 2+2. After another email it was obvious that they weren't going to do anything about it. Thus I was forced to contact my bank and dispute those transactions, and after that Full tilt closed my a
account and sent me an email asking why I did it.

[/ QUOTE ]

i remmember this post and story you speak of. I was debating stars or FT. Even though i have RB at FT Kyles situation and many other post on the first 3 pages of this board have motivated me to go to the land of gifts as well.

[frommagio]

[ QUOTE ]

A few months ago, I asked a supervisor at FTP who I know personally if there would be a problem in buying into FTP and transferring funds to various people I know to stake them for poker. Many of them are 2+2'ers who I will not name in order to protect their privacy. The aforementioned supervisor said it would be fine as long as there was enough play on their accounts and there was no fraud going on (credit card chargebacks, chip dumping, etc). I assured him we would keep it totally clean.


[/ QUOTE ]

What does your supervisor acquaintance say? That would be the first person to talk to, since he cleared it beforehand.

[Teh1337zor]

This sucks, Kyleb have you pmed ftpdoug?

[kyleb]

[ QUOTE ]
What does your supervisor acquaintance say? That would be the first person to talk to, since he cleared it beforehand.

[/ QUOTE ]

That it was escalated to "higher management" and he knows nothing anymore.

[kyleb]

[ QUOTE ]
This sucks, Kyleb have you pmed ftpdoug?

[/ QUOTE ]

I haven't; good idea. Thanks.

[limitninja]

I wish I could find the email exchange between me and ftp. So everyone could see how idiotic some of the people who work for them are.

[kyleb]

Here are some emails:

June 22nd

Hello Kyle,

I apologize for the the confusion regarding your account.

You're account has been locked because a large number of player
transfers have been going to various players in the UK who receive the
large transfer, play a minimum of fixed limit games and then withdraws
the whole amount within the same day. I do understand that these
transfer are for staking players as you have stated but what isn't clear
is why Full Tilt Poker is needed in these transactions.

When you transfer funds to a player who then withdraws a large amount in
comparison to what type of games they are playing this does pose certain
security issues regarding the use of the funds. If you were to stake a
player on the site and the money was used to buyin to various
tournaments or ring games this would not be an issue as we can see
clearly what the funds were used for and that they were used in
legitimate play. In this situation the funds almost immediately leave
the site and occasionally come back on and funds send to your
FCommunists account. This is were the issue lies as this blurs the
nature of the funds. If the funds were intended for off-site use then
you can transfer the funds from your payment processor account to
another account rather than move the funds on Full Tilt Poker.

Can you please explain to us why it is necessary to move the funds on
Full Tilt Poker rather than using a payment processor account and
directly transfer the money? Once we receive an answer we'll look into
the situation as soon as possible. I apologize for the inconvenience.

Regards,

Antonio
Full Tilt Poker Support

My response to the above email

Antonio,

I was told by people who work at FTP that as long as there was no fraud (and there isn't any) and that we played enough hands to cover the deposit limits as well as make some money for the site that using transfers would not be a problem. Furthermore, I play a significant amount of hands on my own account as well, and use it for transfers to other people in the US and Canada. Two people from TwoPlusTwo had their accounts locked that are not being staked by me, and it's ruining my name on the forums. As such, I feel the need to defend myself, and may have to make the aforementioned post about FTP being irresponsible in these investigations.

Yes, the people in the UK are being staked by me and others for sportsbetting and other purposes. If we could open a payment processor and pay the fees ourselves, we would - but Click2Pay is extremely slow in responding to our requests, and they do not allow peer-to-peer transfers from personal accounts.

Had I known that FTP would look down on these types of transactions that we are engaging in, I would have never used them in the first place. I was under the impression that what we were doing was not only allowed, but welcomed, since we were bringing in new business for your site.

Please keep me informed with your decisions and any information you might need from me or others.

June 23rd

Hello Kyle,

Thank you for emailing Full Tilt Poker Support.

I have forwarded your e-mail to the appropriate department, Kyle, as
they can most effectively answer your question. You should hear back
from them shortly.

Thanks for your patience. If you have any further questions, please let
us know.

Regards,

Anthony P
Full Tilt Poker Support

June 25th

Hello Kyle,

I apologize for the delay in getting back to you. I am discussing the
situation with senior management at the moment and we'll get back to you
as soon as possible.

Regards,

Antonio
Full Tilt Poker Support

June 26th

Hello Kyle,

Thank you for emailing Full Tilt Poker Support.

Firstly, thank you for your patience during this investigation.

Your investigation has been escalated to Upper management who are now in
the process of reviewing your case.

Please be assured that they will respond to your inquiries and matters
shortly.

Thank you for your cooperation and understanding.

Regards,

Kevin L
Full Tilt Poker Support

July 1st

Hello, Kyle.

Thanks for writing in.

We understand your frustration with this issue, but we ask that you also
understand that an investigation of this nature and involving such a
large number of accounts and transactions can and will take a
considerable amount of time.

The investigation is ongoing and we believe it to be nearing completion,
and your continued patience is appreciated. Once we have completed our
investigation, we will advise you immediately of our findings.

Sincerely,

Kevin L
Full Tilt Poker Support

---------

They stopped responding after July 1st.

It's worth noting that all the money was not instantly withdrawn from all these accounts, and that no fraud was going on whatsoever.

[Teh1337zor]

thats so sick you give them a logical answer back and they just ignore you


horrible