OMG Poker.com ~ Carbon Poker Whatever

[Coy_Roy]

2 days have now passed since I made my deposit and my balance remains at zero.

2 days!

I just sent another e-mail to support asking wtf.

Something doesn't smell right.


Has anyone else tried using Epassport at this poker site?

[Sniper]

Let's see... a site added a new deposit option and you decided to be the first to test it out???... and well its takiing some time?... hmmm [img]/images/graemlins/wink.gif[/img]

Relax, things don't work the same way as they did with Neteller... [img]/images/graemlins/tongue.gif[/img]

[Coy_Roy]

[ QUOTE ]
Let's see... a site added a new deposit option and you decided to be the first to test it out???

[/ QUOTE ]

Not quite.

IT was listed as a deposit option on the client platform and they are also e-mailing all their US clients notifying them of the option. In both cases they're offering an "instant" bonus. It was fully rolled out.

That hardly looks like something that still needs "testing".

Had I known I was a guinea pig, I would have refrained.

[Coy_Roy]

Here's the e-mail I just received from them:


Dear XXXXXXX,

Thank you for contacting us.

We are looking into this matter, please allow us another 48 hours to see to it
that it gets fixed. We apologise for the delay.

Please feel free to contact us if you have any additional questions.


Sincerely,

CS Louis

Customer Support Representative


In case this email does not fully answer your question, or you would like to
contact us for any reason, simply reply to this email.

[Coy_Roy]

Honestly, I'm wondering if they even had epassport fully set up on their end before they rolled it out.

In any case, I'll go back to being patient for a couple more days.

I'm just really glad it was a tiny deposit.

[2461Badugi]

[ QUOTE ]

Not very professional to hide your whois info

[/ QUOTE ]

This has become very standard in the last year or so, and not just in the gambling industry.

[RobDoral]

[ QUOTE ]

CS Louis

Customer Support Representative

[/ QUOTE ]

Maybe they're contacting Aslan or... the WHITE WITCH, bwa hah hah hah!!!

Yeah ok, I added nothing to this thread and probably made it worse. But come on, CS Louis (Lewis)? Anyone, anyone?

[Coy_Roy]

[ QUOTE ]
[ QUOTE ]

CS Louis

Customer Support Representative

[/ QUOTE ]

Maybe they're contacting Aslan or... the WHITE WITCH, bwa hah hah hah!!!

Yeah ok, I added nothing to this thread and probably made it worse. But come on, CS Louis (Lewis)? Anyone, anyone?

[/ QUOTE ]


I would be glad too see any representative from the site come here and explain to me the holdup.

There's also a "cancel pending" button but then I have to wonder how long, if ever, it would take them to return it to my epassport account.


EDIT: I'll reiterate the fact that if I lived in the UK (or anywhere but the US), this problem would be solved in minutes or hours, not days.

We are second class citizens now.

[ellenatcarbon]

Hi,

My name is Ellen and I am an account manger at Poker.com, please feel free to email me directly at ellen@pdcaffiliates.com or PM on this site if you have any further questions.

Epassport is an instant deposit method, so I am not sure what exactly went wrong. Coy Roy can you please send me an email with your player account details and I will personally look into the matter for you.

Epassport was made available as of Friday and since then we have not had any major issues, I apologize for the problem you have experienced and any inconvenience that it may have caused you, as soon as I hear from you, I will be able to resolve the problem.

Kind regards,

Ellen

[Coy_Roy]

[ QUOTE ]
Hi,

My name is Ellen and I am an account manger at Poker.com, please feel free to email me directly at ellen@pdcaffiliates.com or PM on this site if you have any further questions.

Epassport is an instant deposit method, so I am not sure what exactly went wrong. Coy Roy can you please send me an email with your player account details and I will personally look into the matter for you.

Epassport was made available as of Friday and since then we have not had any major issues, I apologize for the problem you have experienced and any inconvenience that it may have caused you, as soon as I hear from you, I will be able to resolve the problem.

Kind regards,

Ellen

[/ QUOTE ]

Hi, I hope you are who you say you are.

I've forwarded the e-mails to you and sent you a pm.

Thanks for the help.