|
|
#13
06-21-2006, 10:22 PM
|
|||
|
|||
Re: Hollywood poker sticking it to me
You're right about it showing completed. Customer Service verified to me that my 14 referrals marked completed have all earned over 300 points. My one linked referral that doesn't show on my invite page has only 150 points, and that is why I have one manual $37.50 entry on my deposit screen. Those random few dollar entries are to make up for the $.50 that is shorted when I only received $37 payments.
On a separate note, thank you to all of the people that vouched for my credibility. If feel terribly frustrated about this situation, and am hoping I will receive some news at some point from Hollywood's support. 
|
|
#14
06-22-2006, 01:27 AM
|
|||
|
|||
|
Re: Hollywood poker sticking it to me
Ted Metro stole a handicapped license plate so he wouldn't have to walk far.
Ted Metro cheats on his taxes. Ted Metro killed two strippers. Ted Metro stole items during hurricane katrina. Ted Metro told President Bush we needed to go to war in Iraq....and never leave. Ted Metro once ate a 12 year old. Ted Metro shot JFK. Aww screw it, he is a great guy.
|
|
#15
06-22-2006, 01:58 AM
|
|||
|
|||
|
Re: Hollywood poker sticking it to me
FWIW, email from HP support...
------------------------------ Thank you for contacting Hollywood Poker support. Please be advised that we had a situation where a server on the Network experienced technical difficulties. This in turn affected the entire Network in various ways, including tournaments, ring games as well. Hence, poker points were effected as well. We are currently rectifying the issue. All poker points would be updated once the issue has been resolved. We would like to thank you for your patience and understanding in this matter and please accept our sincere apologies for the disruption caused.
|
|
#16
06-22-2006, 05:14 AM
|
|||
|
|||
|
Re: Hollywood poker sticking it to me
Have the people you refered recieved their funds yet? Also i had to talk to Live support about $37.50 that was just never credited to my account, they checked and said it would be there in an hour, which it was.
|
|
#17
06-22-2006, 09:58 AM
|
|||
|
|||
|
Re: Hollywood poker sticking it to me
Yeah, the referrals have received their money. I just spoke to support on the phone, and after about 15 minutes a very confused rep. told me that he would have to investigate my account and get back to me within 1-2 days.
I asked him to count my referral deposits and then asked him why I had fewer deposits than I deserved based on the number of referrals that have completed the 300 pt. requirement. That pretty much put the guy in mental gridlock. I don't see why it's so hard to count deposits and count referrals, and then see that I'm short. It seems so simple.
|
|
#20
06-22-2006, 10:51 AM
|
|||
|
|||
|
Re: Hollywood poker sticking it to me
As a general rule, Hollywood does have the best suppport I've seen. However, I have run into a situation where different reps are giving differing opinions/advice on how to resolve the problem.
I have referred five people who have deposited (far less than the 18 of Metro - quite impressive), and four of them have gone through without a problem. However, the fifth is being given all kinds of grief. He used my link and his name shows up on my list, but it says he hasn't deposited when he has made two deposits and the IAF doesn't show on his account. In the last 24 hours, the two of us have sent numerous emails and have spent a combined total of more than 2.5 hours dealing with CS on Live Help. We have been given four or five different explanations for what caused the problem and three different answers as to how to resolve the problem. It still has not been resolved. That being said, I have no doubt that they will in fact resolve the problem. And by the way, has anyone else noticed that the IAF payment are coming in at $37 per increment for a total of $74 per referral instead of $75?
|
 |
|
|
Linear Mode
