PokerRoom.com is stealing BONUSES!?!?!?!

[suls]

[ QUOTE ]
My problem has been forwarded to the promotions department about 5 times now...
This morning I talked to live support (again) and he told me he would forward my issue to the director of the promotions department. Well I don't believe him...
Whatever I cashed out most and wait.

[/ QUOTE ]

Yeah I have the exact same issue for about a week and a half now... and likewise my problem has been forwarded to the promotions department numerous times for all the good it does.

Similar threads

BonusWhores


Bet The Pot

I too have cashed out

[pyedog]

I'm in the same boat with 2 separate bonuses ($200 and $70) which I have enough points to clear them but are not showing up in my account as finished. I have written about 5 emails and made 2 phone calls. They have given me the run around and after my last phone call I was promised an email the next day with the final resolution to my problem.

They of course did not get back to me yet again so I will be withdrawing my balance and never playing there again.

[guess who]

Live chat's fun. Now it has been forwarded to technical department.

[ QUOTE ]

Lucille:
The technical department have been advised that you 1st deposit bonus has not been released yet.
...
Lucille:
The bonus will definitely be released by the technical department.


[/ QUOTE ]

Maybe I should multi-window the livechat and see to how much departments it will be forwarded to.

Let's wait and see. I cashed out all of my money.

[Longy]

My full 200 bonus has been creditted some time today 5 days/ 4 emails after it should have been. At least its there now, though im not impressed at all.

[solucky]

same here this time.

[solucky]

problem solved after one mail and one talk with live chat.

[Therion242]

did eveybody get paid their bonuses? i think about playing pokerroom next...

[trying2]

[ QUOTE ]
did eveybody get paid their bonuses? i think about playing pokerroom next...

[/ QUOTE ]

SAME HERE!!!

I am VERY furious ... i made a $750 "Christmas" deposit for $75. 750 points were required, and when I reached around 670 the "point calculation" system stopped working.

I kept playing a couple of more hours so there is no doubt that I reaced the target. But ... points are not counted.

Numerous emails

Numerous promises

NADA
Nothing

Bonus has expired

:-(

[trying2]

Here is today's email-exchange with PokerRoom (after my prior post):



..............................
Hi There,

Thank you for contacting us.

The bonuses are being credited on a daily basis, all affected players will receive their bonuses, unfortunately the only problem is that I cannot confirm exactly when your account will be actioned. I can however confirm that this issue is resolved and they are in the process of crediting all accounts with the missing bonuses. Thank you for your patience and understanding in this matter thus far and please accept our apologies for this inconvenience.

Should you have any further queries, please do not hesitate to contact us.

Regards,
Nicole

PokerRoom.com Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PokerRoom.com
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http://www.pokerroom.com/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Did you know that PokerRoom.com is the first online pokersite to be accredited with the eCOGRA seal of approval? This means that eCOGRA states that our games are fair, that we operate honestly and behave responsibly, that monetary deposits are safe here and that winnings are paid out in a timely manner.
Click here to learn more:
http://www.pokerroom.com/help/about-pokerroom.html

On February 27, 2007 at 9:14 PM,
>
>I am still waiting for my bonus
>
>I made my first post on this issue here:
>
>http://forumserver.twoplustwo.com/sh...=0#Post8846773
>
>I will keep posting my story on other MBs, once a day, until I get a firm reply from you
>
>THANK YOU VERY MUCH
.................................................. ....


Been there ...

[guess who]

I finally got mine. It still took 18 days or something which sucks!
I won't play there again, you can try if you want to. The bonus should now be released automically again. If not bug them like every day and maybe something happens.