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#1
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Re: Weird request from PS customer support
In a case like this I'd expect the email to come from cashier@pokerstars.com or security@pokerstars.com, not from support@pokerstars.com.
I wouldn't send such a screenshot by email, even with sensitive information "blurred out." Details can be recovered from modified files, as that Canadian pedophile found out recently. |
#2
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Re: Weird request from PS customer support
That you even thought to send this is very worrisome. Just because it's Pokerstars doesn't mean everything is safe - they are made up of employees, and some minimum wage tech support guy in India may have the idea to phish you.
Don't send it. Send an e-mail explaining why you aren't, and if you want say your bank told you not to. |
#3
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Re: Weird request from PS customer support
So you are advising them of an error they made in your favour and now they want screenshots. Tell them to go to hell or figure it out for themselves.
Wow, you do the honest thing and then they want more. Not your problem now - if they can't track it just keep the money. |
#4
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Re: Weird request from PS customer support
I had a problem with a cashout and had the same request.
I sent the copies of my bank satements about a month ago and nothing bad happened. I sent to support. |
#5
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Re: Weird request from PS customer support
When I had a fee applied to an eCheck cashout over a month ago, I was asked for something similar. I did an online report that showed the transaction description and printed to a PDF. I only showed the single transaction. Nothing bad happened, but they already have my acct number so they can do eChecks transactions. Didn't really think my email was any worse than what their systems already know about me.
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#6
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Re: Weird request from PS customer support
Hi everyone:
I checked with our payments services dep't about this issue. 1) Yes, this was a legitimate email; this is not a phishing attempt (though we do encourage you to always be cautious when you have requests of this nature) 2) Due to our agreement with the processor, we must have a bank statement to investigate possible errors; simply the information is not sufficient for the processor. You should absolutely black out any information that is sensitive; all we really need is the line that shows that transaction. Feel free to take any measures necessary to anonymize the statement is as long as it shows that transaction. Any questions, feel free to PM. |
#7
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Re: Weird request from PS customer support
I say don't bother. Keep the money if they can't check details without it.
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#8
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Re: Weird request from PS customer support
Jacob - Thanks for responding but I don't think, "our processors prefer it that way" is a very good excuse.
Rek - I pretty much agree with you. This is silly. He's trying to alert them to an error and give the money back. He has even given them the information they requested and now they say they need the same information...but in a screen-shot format because they are kind of picky in that way. The people at my bank, you know, where I have the account in the first place, would tell me that it isn't a good idea to send screen-shots of my bank-account even with certain information blacked-out....and I agree with them. Like others, I trust Stars with my funds more than any other site out there and it's not even close. And I would also trust them with my bank-account screen-shot and probably their processor as well. But it just seems so strange for them to ask for this. |
#9
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Re: Weird request from PS customer support
[ QUOTE ]
The people at my bank, you know, where I have the account in the first place, would tell me that it isn't a good idea to send screen-shots of my bank-account even with certain information blacked-out to an offshore, illegal-to-process transactions for, online gambling site....and I agree with them. [/ QUOTE ] FYP |
#10
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Re: Weird request from PS customer support
I LOVE Stars, but my reply would be:
"suck it" |
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