Moneybookers Locks Account for "Security Purposes"

[QBert80]

I did a quick search and couldn't find any posts, so here it goes...

I opened my Moneybookers account early this year (April) after Neteller stopped serving Canadians. I quickly maxed-out the transaction limit but due to a problem with Party Poker (unimportant) I still had $2500 in the account. So I had to leave it dormant for 90 days until the new transaction period started.

I go to use my account in late July and it has been locked for "security purposes". So I apply to renew my passport, which they need to verify my identity. When I finally get my passport in late August, I scan it and a hydro bill and send it to them via their online messaging centre on their website. No response.

I email it to them at security@moneybookers.com

No response.

I call them and get a horrible quality of connection, barely able to hear the person on the other end of the line. She says "Yes, we got your documents. I'll forward them to the right people, but I can't guarantee why your account has been locked, nor when this will be solved." It has been almost a month since I sent them the documents. Other companies take a few days to verify identity in this way. Has anyone else waited this long for MB? I have gotten virtually no assurance that my money will *ever* be accessible.