Per request, My Experience with PokerTek ePoker Tables as per request

[context]

Hope you can get some resolution of this issue.

Every software developer in the world knows that there's no such thing as software without bugs - it doesn't exist. It could even be a hardware problem (overheating chips causing glitches). The idea that this poker table has been tested and proven to be 100% reliable is a joke, and any company that tries to say it is talking BS. I can think of several incredibly expensive military/space projects that went [censored]-up because of a software glitch, let alone some two-bit card game.

[NickMPK]

If this is true, you should probably go to the casino control commission, and possibly file a lawsuit against both the casino and the manufacturer of these tables. They should absolutely not be on the market if they make mistakes like this.

[*TT*]

tasim:

Perhaps your post was worded wrong, but from how I read it it doesn't seem like you are correct. I think the floor would have shared the hand history if they knew there was an error, I think they have a responsibility to do so as per California law. It sounds as if you made some assumptions, you cannot tell that the floor could see your hand at showdown, you shouldn't assume this is true without further investigation.

I'm sorry... its just that something doesn't add up. I'm sure your intentions are good, but this really does sound like a human error situation.

[DesertCat]

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Hope you can get some resolution of this issue.

Every software developer in the world knows that there's no such thing as software without bugs - it doesn't exist. It could even be a hardware problem (overheating chips causing glitches). The idea that this poker table has been tested and proven to be 100% reliable is a joke, and any company that tries to say it is talking BS. I can think of several incredibly expensive military/space projects that went [censored]-up because of a software glitch, let alone some two-bit card game.

[/ QUOTE ]

This is all true, but as a former software developer I can tell you that many "bugs" reported to us were human error, i.e. the software worked as designed, but the user didn't expect the outcome. I'd be shocked if the machine has a bug figuring out the winning hands, as testing that is easy to automate.

I've seen people post similar stories about online poker site software, later it turns out they got some detail on the hand wrong and the software was right.

[flafishy]

I've played these machines a few times at the Hard Rock in Hollywood, FL, and they always seemed efficient to me. My wild guess would be that even though you thought you hit the "call" button on the touchscreen, you easily could have hit the "fold" button.

As a previous poster said, when these kinds of threads turn up about a hand online, it usually turns out that the poster either made an error or had a faulty memory.

[AngusThermopyle]

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I've played these machines a few times at the Hard Rock in Hollywood, FL, and they always seemed efficient to me. My wild guess would be that even though you thought you hit the "call" button on the touchscreen, you easily could have hit the "fold" button.

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Then he shouldn't be out the money for the call, they should have showed him the action, and his opponent would have said "but you folded".

[flafishy]

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I've played these machines a few times at the Hard Rock in Hollywood, FL, and they always seemed efficient to me. My wild guess would be that even though you thought you hit the "call" button on the touchscreen, you easily could have hit the "fold" button.

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Then he shouldn't be out the money for the call, they should have showed him the action, and his opponent would have said "but you folded".

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Assuming, of course, that the OP's memory of all the details are accurate, which usually doesn't tend to be the case in these kinds of posts.

[moris]

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I've played these machines a few times at the Hard Rock in Hollywood, FL, and they always seemed efficient to me. My wild guess would be that even though you thought you hit the "call" button on the touchscreen, you easily could have hit the "fold" button.

[/ QUOTE ]

Then he shouldn't be out the money for the call, they should have showed him the action, and his opponent would have said "but you folded".

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Assuming, of course, that the OP's memory of all the details are accurate, which usually doesn't tend to be the case in these kinds of posts.

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I have to vouch for the OP. He knows what he is doing.

[moris]

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tasim:

Perhaps your post was worded wrong, but from how I read it it doesn't seem like you are correct. I think the floor would have shared the hand history if they knew there was an error, I think they have a responsibility to do so as per California law. It sounds as if you made some assumptions, you cannot tell that the floor could see your hand at showdown, you shouldn't assume this is true without further investigation.

I'm sorry... its just that something doesn't add up. I'm sure your intentions are good, but this really does sound like a human error situation.

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I believe OP is stating what was observed as well as what he perceived (floor person acting weird). The OP left it as the issue was not addressed. There was no evidence presented to him of human error or machine error. It was left unaddressed. It would be incorrect to assume human error.

[Rottersod]

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tasim:

Perhaps your post was worded wrong, but from how I read it it doesn't seem like you are correct. I think the floor would have shared the hand history if they knew there was an error, I think they have a responsibility to do so as per California law. It sounds as if you made some assumptions, you cannot tell that the floor could see your hand at showdown, you shouldn't assume this is true without further investigation.

I'm sorry... its just that something doesn't add up. I'm sure your intentions are good, but this really does sound like a human error situation.

[/ QUOTE ]

I can think of a lot of reasons why the floor wouldn't want to share this information right then. California law doesn't require him/her to do this. There are probably pressures from upper management that any floor would be thinking about. I'm not saying that this wasn't a case of human error on OP's part but it doesn't strike me as the least bit odd that a floorperson would be hesitant to offer any details about a malfunction.