iTunes Help (End of My Rope)

[erbbysam]

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Ask Apple to send you the password for that account

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Won't they just send the password to ksk833@hotmail? He can't access that, right?

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I would do this then send a polite email to the contact at http://www.kahlgrendesign.com/ explaining how apple got the situation messed up and what happened but this could present privacy problems on his end because generally ITunes account are tied into credit cards.