Poker is a necessary annoyance for casino executives.

[iversonian]

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And I don't begrudge businesses making a profit, not at all. I do begrudge businesses who screw both their customers and employees alike, motivated only by profits. These companies have forgotten that you can shear a sheep many times, but skin them only once.

Corporate america is scum, plain and simple. The mega resorts could do much better in the long run by taking care of people now, even if that means slightly less profits today.

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Well, that would be very convenient for you, if it were true; they'd make more money by doing what you want them to do. But where are your arguments in support of that bold contention? If you ask me, I think the best strategy is to take all their money as fast as you can (cost of *ahem* goods sold is lower that way) and then tell them you'll give them a free room & other bonuses next time they drop by -- exactly what they're trying to do now, incidentally. But what do I know. Maybe you're dead on about maximizing long term profits and this guy could learn a thing or two about the casino business by reading this thread.