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#1
11-12-2007, 11:47 AM
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Re:
[ QUOTE ]
[ QUOTE ] [ QUOTE ] Ok, I'm still waiting for money from 10/15 , this is getting ridiculous. Zero updates from epass. [/ QUOTE ] ME ALSO! $300 from 10/15 with still NO reply on email or internal message from epass. [/ QUOTE ] Same here, I tried calling yesterday morning. Was on hold for 20minutes before I had to hang up to drive to work. [/ QUOTE ] Called support over the weekend. The support person didn't know why the transfer had not gone through. I told them multiple people from 10/15 were in the same situation I was. They said they didn't know of any situation and the only thing they could do is open a ticket for it to be looked into. Over/under 1 month before I get my money? 
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#2
11-12-2007, 03:35 PM
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Re:
[ QUOTE ]
[ QUOTE ] [ QUOTE ] [ QUOTE ] Ok, I'm still waiting for money from 10/15 , this is getting ridiculous. Zero updates from epass. [/ QUOTE ] ME ALSO! $300 from 10/15 with still NO reply on email or internal message from epass. [/ QUOTE ] Same here, I tried calling yesterday morning. Was on hold for 20minutes before I had to hang up to drive to work. [/ QUOTE ] Called support over the weekend. The support person didn't know why the transfer had not gone through. I told them multiple people from 10/15 were in the same situation I was. They said they didn't know of any situation and the only thing they could do is open a ticket for it to be looked into. Over/under 1 month before I get my money? [/ QUOTE ] ARRRRRRRRRRRRRRRRRRRGH! I'm still waiting on the tranasaction form 10/15 as well. this is truly bizarre because i had a tiny withdraw that was initiated 2 days later and hit my bank within 7 days. The 10/15 withdraw seems to have just fell into a crack...
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#3
11-12-2007, 08:17 PM
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Re:
WTFFFFFFFFFFFFF!!!!!!!! jerhygtji9ythkij90io
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#4
11-13-2007, 12:59 AM
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Re:
Not only have I not got my money from 10/15 yet, they haven't even replied to any of my emails about it. I called in once and waited for 30 minutes before my cell phone cut off the call.
Somebody let me know if they get any results from calling in.
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#5
11-15-2007, 11:48 PM
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Re:
[ QUOTE ]
Not only have I not got my money from 10/15 yet, they haven't even replied to any of my emails about it. I called in once and waited for 30 minutes before my cell phone cut off the call. Somebody let me know if they get any results from calling in. [/ QUOTE ] Well I finally got an email response. They say 7-10 days to "resolve" but don't say what that means (it should meaning shipping my money!). Sigh.
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#6
11-16-2007, 06:07 PM
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Re:
Finally got something regarding my support ticket I received over the phone.
Received: Nov 16, 2007 1:47 PM PST Subject: Tracking Ticket # XXXXXX We apologize for the delay and the inconvenience this might have caused you. We were experiencing an ACH processing error on October 14 and October 15 which affected the ACH withdrawal initiated on those dates. We apologize for the error however we are diligently working on resolving the issue. We assure you that the problem has been corrected and the funds from the ACH withdrawal will post to your checking account. The funds will post no later than November 28, 2007 after 5pm/PST. [ QUOTE ] [ QUOTE ] Not only have I not got my money from 10/15 yet, they haven't even replied to any of my emails about it. I called in once and waited for 30 minutes before my cell phone cut off the call. Somebody let me know if they get any results from calling in. [/ QUOTE ] Well I finally got an email response. They say 7-10 days to "resolve" but don't say what that means (it should meaning shipping my money!). Sigh. [/ QUOTE ]
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#7
11-16-2007, 10:12 PM
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Wow what a sucker you are, they are making you wait until the 28th????? I had the same problem and they told me I'd get mine by 5:00pm pst on the 16th!!! Oh yeah, its already the 16th, and I havent received anything.
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#8
11-21-2007, 08:43 AM
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Re:
Money hit my bank today, 11/21.
[ QUOTE ] Finally got something regarding my support ticket I received over the phone. Received: Nov 16, 2007 1:47 PM PST Subject: Tracking Ticket # XXXXXX We apologize for the delay and the inconvenience this might have caused you. We were experiencing an ACH processing error on October 14 and October 15 which affected the ACH withdrawal initiated on those dates. We apologize for the error however we are diligently working on resolving the issue. We assure you that the problem has been corrected and the funds from the ACH withdrawal will post to your checking account. The funds will post no later than November 28, 2007 after 5pm/PST. [ QUOTE ] [ QUOTE ] Not only have I not got my money from 10/15 yet, they haven't even replied to any of my emails about it. I called in once and waited for 30 minutes before my cell phone cut off the call. Somebody let me know if they get any results from calling in. [/ QUOTE ] Well I finally got an email response. They say 7-10 days to "resolve" but don't say what that means (it should meaning shipping my money!). Sigh. [/ QUOTE ] [/ QUOTE ]
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