New Paradise Poker Not Honouring Bonus?

[Roadstar]

Since paradise poker switched to, I think, a boss skin they have emailed me a couple of bonus offers:

1) US$20 for transferring at least US$5 to the pokerroom (depositing first if you have no $ obv). You get the $20 right away once you sit down at a real cash game table.

2) Getting a free 300 chipset with a deposit

I've deposited $75 and played for 20 mins. No $20, no chipset confirmation. E-mailed support twice, no response. Anyone else had better luck?