#1
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UB w/d - money in limbo since 4/2 - finally received on 5/26
I know this probably won't come as a surprise, but. . .
I requested a withdrawal by check for $950 from UltimateBet on April 2. The check never showed up, and after an email response to the problem, I took UB's advice and requested a stop payment on the check, on May 3, to get the money put back into my account in "5 to 7 business days", so I could attempt to withdraw by ePassporte. As of Sunday, May 20, I still did not have the $950 back in my account, and had sent two more emails asking for my money, or the status of my money. I have gotten replies that they simply have not heard back from their bank yet confirming the check has been stopped. Finally, I told them they had until Tuesday to put the money back in account or I would post the details and timeline of events to 2+2. I received a boiler-plate reply that my message would be sent to the appropriate department. Today (Tuesday), I finally got this response <font color="blue">* </font>: [ QUOTE ] Thank you for your e-mail, I am deeply sorry for the delay. I have contacted <our Check Processor> to inquire on the status of the stop payment that was placed on your missing check. I have been informed by <our check processor> that there investigation into this missing check is still pending. I was told that it will be concluded within the next 48 to 72 Hrs. I will continue to contact then daily on this matter in hopes of speeding there investigation up. Again I am deeply sorry. Best regards, Randy Supervisor Payments Department [/ QUOTE ] <font color="blue">*name of check processor removed to protect them from certain overzealous U.S. legal organizations. </font> If this email is to be believed, I may be nearing the end of this long journey. However, I will not believe until the money is actually in my account. I will keep the forum posted on the progress of my check reversal, and subsequent ePassporte withdrawal if necessary. * Edit/MH: Post-title changed by request. |
#2
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Re: UB w/d - money in limbo since 4/2
[ QUOTE ]
I will keep the forum posted on the progress of my check reversal, and subsequent ePassporte withdrawal if necessary. [/ QUOTE ] Thanks, gl. |
#3
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Re: UB w/d - money in limbo since 4/2
I had the same issue. It took a lot longer than 48-72 hours after I received that same email. I think it was more like another 2-3 weeks. FWIW, the stop payment was issued on my check on March 28th and I didn't receive the money back in my account until around May 10th.
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#4
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Re: UB w/d - money in limbo since 4/2
[ QUOTE ]
Finally, I told them they had until Tuesday to put the money back in account or I would post the details and timeline of events to 2+2. [/ QUOTE ] I'm sure this had them trembling. b |
#5
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Re: UB w/d - money in limbo since 4/2
[ QUOTE ]
I had the same issue. It took a lot longer than 48-72 hours after I received that same email. I think it was more like another 2-3 weeks. FWIW, the stop payment was issued on my check on March 28th and I didn't receive the money back in my account until around May 10th. [/ QUOTE ] So far, it is looking more likely that my experience will parallel yours, than that UB is starting to live up to their email promises. No further response from UB as of yet. [img]/images/graemlins/frown.gif[/img] |
#6
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UB check reversed - MONEY IS NOW BACK IN ACCOUNT
Well, maybe UB is starting to get slightly better. As of tonight, they confirmed the check was stopped and the $950 is back in my UB account. Here's the email I received:
[ QUOTE ] Thank you for your e-mail, I have refunded your check as per your request for a stop payment. I am sorry for the delay but I had to wait for conformation from our check processor. If this check arrives in the next week or so please destroy it. Have a great weekend. Please do not hesitate to contact us back if you require further assistance or additional information. Best regards, Randy Supervisor Payments Department [/ QUOTE ] Thanks UB, it's a start. Well, that was step 1. . .I will now attempt to start an ePassporte withdrawal for around $600, and see what happens. Wish me luck! [img]/images/graemlins/laugh.gif[/img] |
#7
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ePass withdrawal COMPLETED IN LESS THAN AN HOUR
I actually forgot to make the ePassporte withdrawal, just did it this afternoon, for $1,200. I can't believe it. UB processed the withdrawal and put the money in my ePass account in LESS THAN ONE HOUR. May the miracles never cease! :-)
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#8
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Re: ePass withdrawal COMPLETED IN LESS THAN AN HOUR
UB has horrible customer service.
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