New Deposit Option on Pokerstars

[thebeebster]

anybody receive the card in the mail yet? regular mail from neteller took about a week to receive the card.

[Mr. 3173]

How do you run pokerstars update? When I do it just loads stars regular?

[wade17]

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anybody receive the card in the mail yet? regular mail from neteller took about a week to receive the card.

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i signed up a week ago and havent gotten it yet

[thebeebster]

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How do you run pokerstars update? When I do it just loads stars regular?

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update is just the normal .exe that does an check for new software versions first. if there's no update from stars then it'll just run as normal. the shortcut on your desktop is likely the update.

[DQPaulie]

I also got the same email, and have had my " not able to deposit to this card" error fixed. So 2.5 business days for support help for my problem.

Paulie

[King Kong]

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There seems to be a problem with my paytru account. When I click the load option the next screen tells me that "credit card loading not available for this card."
So how am I suposed to load my card? Do I have to do something first to get my card to be able to do this. I still don't have my actual card, I only signed up for this the other day. Anyone else have this problem? Also would it let me cashout from my stars account to my card? I really never plan on using a credit card to fund my account, only to fund it with my stars withdraws.

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i get the same message when i try to load

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Ditto, and have been waiting on an answer for a week now.

Their support is brutal. Absolutely brutal...BIG thumbs down.

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I had emailed them on Friday telling them that my middle initial was wrong and that I had put my birthday in wrong. On monday I got a reply asking for the last 10 digits of my card so they could fix those problems. So I emailed them back with that info. And while this was going on, I also couldn't load my card. Today I get an email saying they fixed that info and now when I log on I am able to load funds. Maybe wasn't the fastest responce time, but they don't work on the weekends, so it wasn't all that bad. At least I know they do indeed get things done.

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I have received an email back three times asking for the last 8 digits of my card. I responded three times with the digits. Got home just now and get this response(yet again): "i cannot access your account without the last 8 digits of your payTru card number." WTF?? Are you serious? Same person too.

I'm glad to hear you had success, but what i'm going thru is a joke. At this point it's not worth it. Brutal, absolutely brutal. And what kind of business doesn't have customer support on the weekends anyway? It's not passing the smell test.

[Tofu_boy]

I wait forever and still not get option on my name. How long we expect this to get to everyone???? [img]/images/graemlins/frown.gif[/img]

[wade17]

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I wait forever and still not get option on my name. How long we expect this to get to everyone???? [img]/images/graemlins/frown.gif[/img]

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depends how much money u offer Lee

[funcrusher]

Wow i guess im in the minority that it worked smooth SO FAR... Sorry fellas i hope things turn around.

[Coy_Roy]

I just used it myself to fund my Stars account and not only was it smooth but also lightning fast.

Sweet.