New Deposit Option on Pokerstars

[King Kong]

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There seems to be a problem with my paytru account. When I click the load option the next screen tells me that "credit card loading not available for this card."
So how am I suposed to load my card? Do I have to do something first to get my card to be able to do this. I still don't have my actual card, I only signed up for this the other day. Anyone else have this problem? Also would it let me cashout from my stars account to my card? I really never plan on using a credit card to fund my account, only to fund it with my stars withdraws.

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i get the same message when i try to load

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Ditto, and have been waiting on an answer for a week now.

Their support is brutal. Absolutely brutal...BIG thumbs down.

[Fisti_Cuffs]

LOL. So with this issue Im having about signing up for this card, Pokerstars support told me they could do nothing and I had to contact payTru support. So I contact payTru support and what do they tell me? Please contact PokerStars support about this issue. What a jooooke.

[hotbacon]

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LOL. So with this issue Im having about signing up for this card, Pokerstars support told me they could do nothing and I had to contact payTru support. So I contact payTru support and what do they tell me? Please contact PokerStars support about this issue. What a jooooke.

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Same thing happened to me. Sucks.

[Kazuma]

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There seems to be a problem with my paytru account. When I click the load option the next screen tells me that "credit card loading not available for this card."
So how am I suposed to load my card? Do I have to do something first to get my card to be able to do this. I still don't have my actual card, I only signed up for this the other day. Anyone else have this problem? Also would it let me cashout from my stars account to my card? I really never plan on using a credit card to fund my account, only to fund it with my stars withdraws.

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i get the same message when i try to load

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Ditto, and have been waiting on an answer for a week now.

Their support is brutal. Absolutely brutal...BIG thumbs down.

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I had emailed them on Friday telling them that my middle initial was wrong and that I had put my birthday in wrong. On monday I got a reply asking for the last 10 digits of my card so they could fix those problems. So I emailed them back with that info. And while this was going on, I also couldn't load my card. Today I get an email saying they fixed that info and now when I log on I am able to load funds. Maybe wasn't the fastest responce time, but they don't work on the weekends, so it wasn't all that bad. At least I know they do indeed get things done.

[DQPaulie]

I also got the same email, and have had my " not able to deposit to this card" error fixed. So 2.5 business days for support help for my problem.

Paulie

[King Kong]

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There seems to be a problem with my paytru account. When I click the load option the next screen tells me that "credit card loading not available for this card."
So how am I suposed to load my card? Do I have to do something first to get my card to be able to do this. I still don't have my actual card, I only signed up for this the other day. Anyone else have this problem? Also would it let me cashout from my stars account to my card? I really never plan on using a credit card to fund my account, only to fund it with my stars withdraws.

[/ QUOTE ]

i get the same message when i try to load

[/ QUOTE ]

Ditto, and have been waiting on an answer for a week now.

Their support is brutal. Absolutely brutal...BIG thumbs down.

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I had emailed them on Friday telling them that my middle initial was wrong and that I had put my birthday in wrong. On monday I got a reply asking for the last 10 digits of my card so they could fix those problems. So I emailed them back with that info. And while this was going on, I also couldn't load my card. Today I get an email saying they fixed that info and now when I log on I am able to load funds. Maybe wasn't the fastest responce time, but they don't work on the weekends, so it wasn't all that bad. At least I know they do indeed get things done.

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I have received an email back three times asking for the last 8 digits of my card. I responded three times with the digits. Got home just now and get this response(yet again): "i cannot access your account without the last 8 digits of your payTru card number." WTF?? Are you serious? Same person too.

I'm glad to hear you had success, but what i'm going thru is a joke. At this point it's not worth it. Brutal, absolutely brutal. And what kind of business doesn't have customer support on the weekends anyway? It's not passing the smell test.