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Advice request + FTP account hack aftermath/history
I'm in Vegas right now and I have no [censored] clue what I'm going to do, they basicly wash their hands clean of this and satisfy themselves with banning him from FTP. I need ideas/suggestions on what recourse I can take. I know the guilty person in real life and he's poor as [censored], what's my play?
Email history... > Hello Colleen, > > Thanks for writing back. > > Firstly, I completely understand your frustration with this issue and > will do everything within my power to help you with this situation. > > Player transfers are a unique situation, in that funds of high amounts > are always being transferred from player to player on our site. We > certainly have security measures when processing them as we take into > account players relationship with one another, account information, and > so on. > > When assessing your player transfer to joejean19 it is not in our right > to email you in directly and ask you about the nature of the transfer > without some sort of indication that something fraudulent has occurred. > > As you are aware of, XXXXXXXXXXX is your friend and you frequent his Poker > Club often. You've initiated transfers to this player in the past > before for a variation of amounts the last being for $6705. > > Your last big transfer prior to the events that transpired occurred on > October 27, 2007 for $10,000. > > The transfers of XXXXXXX and XXXXXX did not seem out of the ordinary > as it occurred with Joejean19 and was within a reasonable range of your > latest transfers. > > We apologize that if you think that our measures are not secure for > transfers, but please understand that player's are accountable for their > own account security and who logs and plays on it. > > With all this being said, we have made the determination that Nez Gros > is indeed guilty of accessing your account and other accounts from the > Poker Club. His account has been appropriately dealt with and his > business no longer welcome on our site. > > Colleen, once again, I'm sorry that this happened to you but Full Tilt > Poker cannot shoulder the responsibility and reimburse funds from such > events. If the funds were recoverable and not lost at the table, it > would have been a different story, but unfortunately they were simply > joyrided away on the tables to legitimate players. > > We hope you can understand this position of ours. > > In conclusion, your account will be closed as the hacker in this case > changed your registered email address and possibly your account > password. As such, you will need to create a new account with us, > whereby we will transfer your FTP points to it. Please ensure that the > account created is registered to this current email address that you are > writing in from. > > Thanks for your patience, cooperation, and understanding. > > We hope to hear back from you soon. > > Regards, > > Kevin L > Security and Fraud > Full Tilt Poker > > ---------------------------------------------------------------------- > Please remember never to give out your password or enter > account details over the Internet. Full Tilt Poker staff will > never ask you for your password. For your security, always > keep this information a secret. > > Learn, Chat, and Play with the Pros > ---------------------------------------------------------------------- > > > Original Message Follows: > ------------------------ > > .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE: > 10pt; FONT-FAMILY:Tahoma } I nearly pointed out the fact that as a high > volume player that only plays your site I think I should have some sense > of security, is it not odd that someone completely depleats my account > in 3 hours and not one question is asked? Very dissapointing coming from > a "top online site" - maybe ill just go see david benyamine tomorrow in > bobbys room and ask him for my money back so I can feed my kids that > should work? How can someone flat out steal 50k from me and I have no > recourse? > > > Date: Wed, 7 Nov 2007 18:16:11 -0800 > > From: security@fulltiltpoker.com > > To: bikiniwaxftp@hotmail.com > > Subject: RE: account hacked (KMM4281671I19928L0KM) > > > > Hello Colleen, > > > > Thanks for the email. > > > > First, thanks for your quick responses and cooperation. > > > > We can confirm that Nez Gros has previously logged into your main PC, > we > > sincerely encourage you to get your PC checked by a professional for a > > > keylogger on the system. > > > > However, we do notice that you logged into the Poker Club on September > > > 30, 2007 at 4:38 GMT time. As such, it is possible that you were > > compromised then, but more than likely we suspect that your personal > PC > > has been compromised as Nez Gros logged into your main computer days > > before the hack occurred. > > > > As of right now, we cannot fully confirm the guiltiness of Nez Gros, > but > > our preliminary evidence is very suggestive of this. > > > > We will keep you updated on this matter. > > > > Should you have any further information on this, please let us know. > > > > Appreciate your cooperation, patience, and understanding Colleen. > > > > Regards, > > > > Kevin L > > Security and Fraud > > Full Tilt Poker > > > > ---------------------------------------------------------------------- > > Please remember never to give out your password or enter > > account details over the Internet. Full Tilt Poker staff will > > never ask you for your password. For your security, always > > keep this information a secret. > > > > Learn, Chat, and Play with the Pros > > ---------------------------------------------------------------------- > > > > > > Original Message Follows: > > ------------------------ > > > > .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE: > > 10pt; FONT-FAMILY:Tahoma } The Original 6,7k transfer was made from my > > > laptop that i brought to the club, so yes i was there but didnt use > one > > of their PCs - > > > > XXXXXXXX is a dealer at the club and I'm 90% sure he's guilty of > > this... because I cant seem to find the keylogger in question on my > > laptop - that would mean it had to be on my PC and only a few people > > have been on my PC and he's one of them. > > > > I'll have to check out my PC when I'm back in Montreal > > > Date: Wed, 7 Nov 2007 17:35:47 -0800 > > > From: security@fulltiltpoker.com > > > To: bikiniwaxftp@hotmail.com > > > Subject: RE: account hacked (KMM4281488I19928L0KM) > > > > > > Hello Colleen, > > > > > > Thanks for writing back. > > > > > > Can you please explain what your relationship is to playerID: Nez > Gros > > > > > > Can you recall the computer you logged into for the 6.7K transfer? > Is > > > this your own personal computer? > > > > > > From our records this transfer of $6.7K was made from the Poker Club > > > in > > > question, yet you informed us that you have never logged into the > > Poker > > > Club. Please explain this discrepancy. > > > > > > We appreciate your understanding with this one and hope to hear back > > > > from you soon. > > > > > > Regards, > > > > > > Kevin L > > > Security and Fraud > > > Full Tilt Poker > > > > > > > ---------------------------------------------------------------------- > > > Please remember never to give out your password or enter > > > account details over the Internet. Full Tilt Poker staff will > > > never ask you for your password. For your security, always > > > keep this information a secret. > > > > > > Learn, Chat, and Play with the Pros > > > > ---------------------------------------------------------------------- > > > > > > > > > Original Message Follows: > > > ------------------------ > > > > > > .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE: > > > > 10pt; FONT-FAMILY:Tahoma } the 6700 was made by me the day before i > > > left > > > for vegas, the other two are not me. > > > > > > yeah i hope you guys get phone security so next time i lose 50k i > can > > > talk to someone > > > > > > > Date: Wed, 7 Nov 2007 17:07:44 -0800 > > > > From: security@fulltiltpoker.com > > > > To: bikiniwaxftp@hotmail.com > > > > Subject: RE: account hacked (KMM4281200I19928L0KM) > > > > > > > > Hello Colleen, > > > > > > > > Thanks for writing in. > > > > > > > > While we understand your frustration with the issue in question, > > > please > > > > be assured that Full Tilt Poker's security measures are not to > blame > > > > > for > > > > this incident. > > > > > > > > After a thorough review of your account, I can inform you of the > > > > following information: > > > > > > > > 1) Your initial transfer of $6705 made to joejean19 on 11/4/2007 > > 4:41 > > > > GMT was from a computer that you have previously used in the past. > > > In > > > > fact this computer appears to be your secondary computer, but once > > > > > seemed to be your primary computer. Please clarify whether this > > > > transfer was initiated by you or not. > > > > > > > > 2) The following transfers of $19665 and $2858.10 were made on > 11/5 > > > > 20:11 GMT time and 11/5 22:44 GMT from a computer which appears to > > > be > > > > from the Poker Club in question. Again, please clarify whether > these > > > > > > transfers were initiated by you or not. > > > > > > > > Colleen, please understand that Full Tilt Poker has security > > measures > > > in > > > > place, no hacker compromised into our system. What occurred here > > > > appears to be a personal computer security problem, perhaps within > > > the > > > > > > > Poker Club. Full Tilt Poker is not responsible for ensuring the > > > > security of each players own personal security. > > > > > > > > Please again be assured that this is not a random person who > > attacked > > > > your system, this appears to be a calculated attack on the Poker > > club > > > > and on your account using keylogger system viruses and the like. > > > > > > > > Unfortunately, Full Tilt Poker does not offer phone support at > this > > > > time, but it is something we are looking into going forward for > our > > > > customers. > > > > > > > > We appreciate your understanding with this matter and look forward > > > to > > > > hearing from you soon. > > > > > > > > Kind Regards, > > > > > > > > Kevin L > > > > Security and Fraud > > > > Full Tilt Poker > > > > > > > > > > ---------------------------------------------------------------------- > > > > Please remember never to give out your password or enter > > > > account details over the Internet. Full Tilt Poker staff will > > > > never ask you for your password. For your security, always > > > > keep this information a secret. > > > > > > > > Learn, Chat, and Play with the Pros > > > > > > ---------------------------------------------------------------------- > > > > > > > > > > > > Original Message Follows: > > > > ------------------------ > > > > > > > > .hmmessage P { margin:0px; padding:0px } body.hmmessage { > FONT-SIZE: > > > > > > 10pt; FONT-FAMILY:Tahoma } Yes he runs a poker club, about 20-25 > > > players > > > > a night I assume. I never logged in from a PC at the club - and > why > > > > isn't there any security mesures put in place to protect me > against > > > > this? I've been a loyal custommer for awhile, generated a fair > > amount > > > of > > > > rake wouldn't a 1minute phone call or verification do the trick > > maybe? > > > I > > > > find it ridiculous that some random person can hack into my > account > > > and > > > > you guys do nothing about it > > > > > > > > > Date: Wed, 7 Nov 2007 16:08:05 -0800 > > > > > From: security@fulltiltpoker.com > > > > > To: bikiniwaxftp@hotmail.com > > > > > Subject: RE: account hacked (KMM4280582I19928L0KM) > > > > > > > > > > Hello Colleen, > > > > > > > > > > From our understanding XXXXXXXX runs a Poker Club of sorts, > have > > > you > > > > > played in this Poker Club before? About how many players play in > > > > this > > > > > club? > > > > > > > > > > If you have played at this club, please do not use any computers > > > > > anymore > > > > > from that location. We have been informed that there are > possible > > > > > keylogger systems on the computers there and that is how the > > > hackings > > > > > can be explained. > > > > > > > > > > Right now, we can inform you that the funds you have sent > > XXXXXXXXXXX > > > > are > > > > > no longer in the account. XXXXXXXXX has also emailed us in > > regarding > > > > > > > > his account being compromised and about the keylogger systems. > > > > > > > > > > Unfortunately these funds were lost at the tables to legitimate > > > > players > > > > > and cannot be reimbursed. > > > > > > > > > > We will keep you updated on these matters. > > > > > > > > > > Regards, > > > > > > > > > > Kevin L > > > > > Security and Fraud > > > > > Full Tilt Poker > > > > > > > > > > > > > |
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